Bilingual Portuguese

TP; Barcelona; Presencial; EUR 16.000; A tiempo parcial

Descripción de la vacante

A leading household appliances company in Barcelona is looking for a Bilingual Portuguese-Spanish Customer Service & Technical Support Advisor. The role involves providing 360º support across various brands in presales and aftersales scenarios. Ideal candidates should possess strong communication skills in Portuguese and Spanish, with an advanced level of English being desirable. This part-time role offers a salary of €15,280.53 gross per year, permanent contract, and an excellent work environment.

Servicios

Part-time 35h/week

Permanent contract

Salary: 15,280.53€ gross/year

Referral Program with fee

Individual career plans

Team building activities

Formación

• Listening and understanding capacity.
• Integrity and trust.
• Conflict management.

Responsabilidades

• Provide 360 º support to all brands in presales and aftersales scenarios.
• Act as an ambassador for our brands in the coffee and culinary world.

Conocimientos

Spoken and written communication in Portuguese

Spoken and written communication in Spanish

Advanced level of English

Customer focus

Problem solving

Technical learning

Descripción del empleo

Overview

We are looking for a Bilingual Portuguese -Spanish Customer Service & Technical Support Advisor for one of the world's leading players in small domestic appliances associated with the world of coffee, the kitchen, air conditioning, and home care.

Purpose of the role

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios including physical stores and e commerce, basic technical support for troubleshooting and backoffice tasks.

Responsibilities

• Provide 360 º support to all our brands in presales and aftersales scenarios, including physical stores and e commerce, and basic technical support for troubleshooting and backoffice tasks.
• Be an ambassador of our brands in the coffee and culinary world according to our client reputation and status.

Requirements

• Spoken and written communication in Portuguese and Spanish
• Advanced level of English desirable

Listening and understanding capacity

Empathy (Understanding others)

• Customer focus
• Problem solving and Technical learning
• Integrity and trust
• Conflict management

Desirable experience

• Digital (User level) / e-commerce user.
• Cross-Selling Up-Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer´s on these product categories

Desirable Skills

• Process Excellence : Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration : Working effectively with others, sharing ideas and resources to achieve common goals
• Communication : Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence : Understanding and managing one\'s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness : Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking : Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation : Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship : Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

• Part-time 35h / week, rotating shifts from Monday to Saturday
• Permanent contract
• Salary : 15.280,53€ gross / year
• Referral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project)
• Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often
• Excellent work environment and team building activities in a dynamic and international environment

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.