Bilingual IT Specialist — Global Support & Automation

Themis Solutions; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global legal tech leader is looking for an IT Specialist to deliver exceptional support to employees across Spain and Latin America. The ideal candidate is bilingual in English and Spanish, has a strong knowledge of macOS, iOS, and Windows, and is passionate about enhancing user experiences. The role involves managing IT service tickets, providing on-site support in Barcelona, troubleshooting issues, and collaborating with global teams on automation and workflow improvements. Competitive compensation and flexible work policies are offered.

Servicios

100% medical premium coverage

Health Savings Account option

Dental and vision plans

401(k) retirement plan

Generous PTO policy

Remote-first culture

Formación

• Experience managing IT service tickets from submission to resolution.
• Experience in providing on-site support in office environments.
• Strong knowledge of systems on macOS, iOS and Windows.
• Familiarity with Slack, Zoom, G-Suite, Confluence.

Responsabilidades

• Deliver exceptional IT support to all Clio employees across Spain.
• Handle a high volume of incoming tickets with efficiency.
• Provide on-site AV and hardware support in the Barcelona office.
• Onboard new Clions to Clio’s systems.
• Troubleshoot and resolve hardware, software and network issues.
• Collaborate with global IT colleagues to improve workflows.

Conocimientos

Bilingual (English and Spanish)

Customer-focused approach

Problem-solving

Communication skills

Empathy

Herramientas

macOS

iOS

Windows

Okta

Kandji

Microsoft Intune

SharePoint

Terraform

Workato

Descripción del empleo

A global legal tech leader is looking for an IT Specialist to deliver exceptional support to employees across Spain and Latin America. The ideal candidate is bilingual in English and Spanish, has a strong knowledge of macOS, iOS, and Windows, and is passionate about enhancing user experiences. The role involves managing IT service tickets, providing on-site support in Barcelona, troubleshooting issues, and collaborating with global teams on automation and workflow improvements. Competitive compensation and flexible work policies are offered.