Assistant In-Room Dining (IRD) Manager - Four Seasons Resort Mallorca at Formentor

Four Seasons Hotels and Resorts; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury hotel brand in Spain seeks an Assistant In‑Room Dining Manager to support daily operations ensuring exceptional guest service. You will supervise team members, oversee service quality, and maintain standards while managing various operational tasks. Ideal candidates have supervisory experience in Food & Beverage, a degree in hospitality management, and fluent communication skills in English and Spanish. This role demands attention to detail and a proactive approach to enhance guest satisfaction.

Formación

• 2 years of previous experience in In‑Room Dining or Food & Beverage supervisory roles.
• Strong knowledge of luxury service standards and IRD operations.
• High level of English and Spanish (written and spoken).

Responsabilidades

• Ensure exceptional in‑room dining service aligned with company values.
• Support and motivate team members to achieve objectives.
• Oversee order accuracy and ensure compliance with operational standards.

Conocimientos

Attention to detail

Conflict resolution

Multitasking

Interpersonal skills

Communication skills

Educación

Degree in hotel/restaurant management or equivalent experience

Herramientas

POS systems

F & B computer programs

Descripción del empleo

About the role

The Assistant In‑Room Dining (IRD) Manager supports the IRD Manager in overseeing daily in‑room dining operations to ensure exceptional service, efficiency, and guest satisfaction. This role includes supervising staff, coordinating service flow, maintaining brand standards, and assisting with administrative and operational tasks. The ideal candidate is detail‑oriented, service‑driven, and thrives in a fast‑paced luxury environment.

What you will do

• Ensure that guests receive exceptional in‑room dining service aligned with Four Seasons values.
• Support and motivate team members to achieve common objectives while promoting learning and development.
• Assist in scheduling, supervision, and daily coordination of IRD operations.
• Oversee order accuracy, delivery times, and service presentation.
• Assist with storeroom requisitions, inventory control, and cost management.
• Ensure compliance with product rotation (FIFO) and hygiene standards.
• Assist in inventories of equipment and operational supplies.
• Follow up on employee training and ensure adherence to operational procedures and systems.

What you bring

• Previous experience in In‑Room Dining or Food & Beverage supervisory roles.
• Strong knowledge of luxury service standards and IRD operations.
• Degree in hotel/restaurant management or equivalent experience.
• Ability to operate POS systems and F & B computer programs.
• Proactive attitude and attention to detail.
• Strong conflict resolution and multitasking skills.
• High level of English and Spanish (written and spoken).
• Strong interpersonal and communication skills.

Work Experience

2 Years

Degree

Professional / Technician

Languages

Spanish / English

Language Ability

High