ARC & Back-office Technician (m/f/d)

Bauwatch; Comunidad Valenciana; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading security solutions provider is seeking an ARC & Back-office Technician in Spain to ensure smooth operation of their security solutions. You will diagnose issues, monitor systems, and engage with clients to enhance service quality. Ideal candidates are technically skilled, customer-focused, and proficient in Spanish and English. This position offers competitive compensation and career advancement opportunities.

Servicios

Dynamic and Rewarding Role

Career Growth

Competitive Compensation

Formación

• Experience in Backoffice and Customer Support.
• Native Spanish speaker, advanced English skills.
• Ability to use MS Office programs.

Responsabilidades

• Configure and maintain detection zones to ensure optimal security coverage.
• Monitor and verify system alerts, coordinating responses with clients and emergency services.
• Oversee functionality of video surveillance and alarm systems, diagnosing technical issues.

Conocimientos

Technical skills

Problem-solving

Customer service orientation

Educación

Technical Diploma (preferably IT, electronics or surveillance related)

Descripción del empleo

BauWatch Group is the European leader in temporary security solutions and has grown rapidly over the past 10 years with a current year-over-year growth around 30% p.a. As Europe’s #1 in the industry, we provide monitored surveillance-services to customers primarily in the construction and civil engineering industry by combining our ruggedized monitoring towers, our own in-house software and our leading end-to-end operations (incl. service and logistics) with remote monitoring to protect our customers’ assets.

BauWatch has disrupted the market for temporary security, which we still see as blue-ocean opportunity in most European countries. Backed by a leading purpose-driven investor and with teams already present in the Netherlands, Germany, Belgium, France and the UK, we’re now growing within Spain.

The Role

ARC & Back-office Technician you'll be responsible for ensuring our solution runs smoothly. You'll use your technical skills to diagnose and fix issues that may arise during set-up or use. You'll work closely with the Operations Team to provide remote assistance to our customers. Your goal is to deliver excellent customer service and keep our solution running smoothly.

Responsibilities

• Detection Zone Configuration: Configure and maintain detection zones to ensure optimal security coverage, adapting settings to meet site-specific requirements. Regularly review and update configurations to enhance performance and reduce false alarms.
• Incident Resolution and Coordination: Monitor and verify system alerts, coordinating timely responses between the ARC, clients, and emergency services. Document incidents and actions taken, ensuring accurate records for reporting and analysis.
• ARC Development Participation: Actively contribute to the improvement of ARC systems and workflows by providing feedback, implementing new tools, and aligning operations with company objectives.
• System Monitoring and Troubleshooting: Oversee the functionality of video surveillance and alarm systems, diagnosing and resolving technical issues as needed. Coordinate with IT and field technicians to maintain system performance and ensure compatibility with ARC infrastructure.
• Client Support and Communication: Act as a primary point of contact for clients, providing guidance on system features, configurations, and protocols. Communicate updates, maintenance schedules, and incident details to ensure client satisfaction and system reliability.
• Compliance and Quality Control: Ensure ARC operations adhere to industry standards, privacy regulations, and internal policies. Conduct audits of detection zones and processes, supporting documentation for compliance and quality assurance purposes.
• Data Analysis and Reporting: Generate and analyze reports on system performance and incident trends to identify opportunities for improvement. Use data insights to recommend actionable solutions and optimize ARC operations.
• Maintenance Scheduling and Coordination: Plan and coordinate routine maintenance and upgrades with technical teams to prevent system downtime. Notify clients of scheduled work and address potential issues proactively.
• Training and Knowledge Sharing: Support the onboarding and training of new ARC staff on systems and processes. Share insights on industry trends and new technologies to keep the team informed and capable of adapting to advancements.
• Proactive Risk Management: Monitor incident patterns to identify potential vulnerabilities or risks. Recommend adjustments to detection zones or system configurations to mitigate threats and enhance overall security.

Personality

• Technically skilled problem-solver: Experience of using tools and technology to achieve results and get problem fixed in the most efficient & effective way.
• Independent and eager to learn: Able to carry out your own work properly and solve problems without supervision from others. You should be open to learn independent of your industry background (if any).
• Attention to detail: A keen focus on accuracy, especially when configuring complex systems and ensuring high-quality video surveillance setups.
• Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.
• Team player: Promotes mutual open communication and relationships. Supports others.
• Customer focus: A strong focus on delivering excellent service to customers, ensuring they have the support they need for their surveillance systems.
• Friendly: Ability to be an active part of a fast-growing team with an ‘all hands on deck’ approach.
• Calm Under Pressure: Maintaining composure and a problem-solving mindset when issues arise, particularly during critical system failures or customer service situations.
• Proactive: Anticipating potential issues before they arise and taking initiative to resolve them or improve systems, preventing future problems.
• Ethical Integrity: Upholding high standards of privacy, security, and ethical handling of surveillance data and sensitive information.

Formal qualifications

• Technical Diploma (preferably IT, electronics or surveillance related)
• Driver’s license: Full, valid driving license
• Languages: Native Spanish speaker, advanced (conversational) English skills
• Ability to use technology: General ability to use MS Office programs
• Experience in Backoffice
• Experience in Customer Support

What we offer

• Dynamic and Rewarding Role: A challenging position with significant autonomy and flexibility within a rapidly growing, innovative international company.
• Career Growth: Opportunity to advance into leadership roles as the company expands.
• Competitive Compensation: An attractive salary package including bonus and additional benefits.

Are you interested?

Then quickly apply by submitting a brief introduction and your CV. Please contact Ruud Licht (via [e-mail] or [phone]), if you have any questions.