AGV Technical Support Engineer (Mandarin and Spanish speaker)

Hikrobot; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading robotics and automation company is looking for a Technical Support Engineer to facilitate the deployment, integration, and support of autonomous mobile robotics systems across Europe. The role requires extensive travel (70-80%) and involves technical troubleshooting, customer training, and system optimization. The ideal candidate should have a degree in a relevant field and several years of experience in automation and robotics. Fluency in Mandarin, Spanish, and English is required.

Formación

• Bachelor's degree or above in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or related technical field.
• 2–5+ years of hands-on experience in automation, mobile robotics (AGV / AMR), or warehouse logistics system support / engineering.
• Solid understanding of SLAM, laser / vision localization, navigation planning, scheduling, and fleet management systems.
• Strong system integration experience including network communication, interface setup, and debugging.
• Excellent customer communication skills with the ability to independently drive on-site problem resolution.
• Fluent in Mandarin, Spanish, and English; EU driver’s license preferred.

Responsabilidades

• Lead on-site installation, configuration, and acceptance testing of AMR and related robotics systems at customer sites.
• Provide remote and on-site technical support, diagnosing and resolving issues across hardware, software, networking, and system integration.
• Deliver structured training to customers and regional partners on system operation and maintenance.
• Monitor fleet performance metrics and propose data-driven optimization plans.
• Act as a key technical liaison between customers and regional service organization.
• High travel demand (~70–80%) across multiple EU countries.

Descripción del empleo

About Hikrobot

Hikrobot is a global leader in

machine vision and autonomous mobile robot (AMR) solutions

committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of

Hikvision

Hikrobot leverages strong R&R capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.

Location

Based in Spain (frequent travel across EU required)

About the Role

As a Technical Support Engineer at Hikrobot you will be responsible for the successful deployment, integration, and ongoing support of our autonomous mobile robotics (AMR) and material handling systems across the Pan-European region. You will act as the primary technical representative for customers, ensuring system performance, reliability, and high customer value throughout the product lifecycle

Key Responsibilities

1. Project Deployment & Commissioning

   Lead on-site installation, configuration, and acceptance testing of AMR and related robotics systems at customer sites.

   Configure navigation maps, SLAM / positioning, scheduling rules, charging and docking points, and interfaces with conveyors, lifts, access systems, and PLCs.

   Support integration with customer WMS / MES / ERP systems.

2. Technical Support & Troubleshooting

   Provide remote and on-site technical support, diagnosing and resolving issues across hardware, software, networking, and system integration layers.

   Analyze navigation anomalies, task scheduling issues, communication faults, and performance irregularities.

   Work closely with R&D teams to submit detailed reports and drive product enhancements.

3. Customer Training & Enablement

   Deliver structured training to customers and regional partners on system operation, maintenance, software tools, and best practices.

   Produce high-quality documentation, troubleshooting guides, and operational manuals.

4. Operations Monitoring & Optimization

   Monitor fleet performance metrics (uptime, alert frequency, battery health, throughput, scheduling efficiency).

   Propose data-driven optimization plans — including route refinement, process adjustment, and scheduling strategy improvements.

   Support multi-site scaling, upgrades, and long-term operations for customers across Europe.

5. Cross-Functional Collaboration

   Act as a key technical liaison between customers, the regional service organization, and Hikrobot’s global R&D teams.

   Collect and communicate customer implementation feedback and business needs to inform product development.

   Coordinate with parts logistics, third-party vendors, and regional service partners.

6. Travel Requirement

   High travel demand (~70–80%), covering multiple EU countries to support customer deployments and operations.

Qualifications

Required :

• Bachelor’s degree or above in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or related technical field.
• 2–5+ years of hands-on experience in automation, mobile robotics (AGV / AMR), or warehouse logistics system support / engineering.
• Solid understanding of SLAM, laser / vision localization, navigation planning, scheduling, and fleet management systems.
• Strong system integration experience including network communication, interface setup, and debugging.
• Excellent customer communication skills with the ability to independently drive on-site problem resolution.
• Fluent
• Mandarin, Spanish and English as a working language; EU driver’s license preferred.

Preferred :

• Proficiency in one or more European languages (German, French, Dutch, Italian, etc.).
• Experience with WMS / MES / ERP integration or industrial PLC systems.
• Knowledge of the warehousing and logistics sector (3PL, e-commerce, automotive, electronics manufacturing).

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