Agente de atención al cliente carsharing - Mercado francés - CDD temporal -

ADM Value; Barcelona; Presencial; Confidencial; Jornada completa

Descripción de la vacante

A service-focused company in Barcelona is seeking an External Customer Success Agent for French and Belgium markets. The role involves managing customer inquiries, performing follow-up calls, and enhancing customer engagement. The ideal candidate will have experience in customer-facing roles, fluency in French, and a strong command of English. This temporary position is a great opportunity for those passionate about the automotive industry and customer support.

Servicios

Temporary contract covering sick leave

Formación

• At least 1 year of experience in a customer-facing position.
• Native French speaker with fluency in English.
• Enjoys communication and engaging with others.

Responsabilidades

• Resolve Zendesk tickets for French and Belgium markets.
• Perform offboarding calls for Connect.
• Follow up with owners on Connect installation requests.

Conocimientos

Customer Success

Customer Support

Sales

Fluent English

Native French

Descripción del empleo

Overview

Job description: External Customer Success Agent (FR/BE)

ADM Barcelona - 37.5h weekly working hours -

French and Belgium markets.

The opportunity:

Take care of our car owners renting on the platform across France/Belgium with an English to help them boost their performance, increase their engagement and loyalty, and minimize churn.

You will work closely with the OSM Paris and Connect operations teams.

Responsibilities

• Zendesk tickets level 1 and 2 for the French and Belgium markets.
• Perform the Connect offboarding calls for the French and Belgium markets.
• Follow-up calls with the Connect owners with the device not enabled.
• Last call to owners with confirmed Connect installation requests, but didn’t schedule the installation with the partners.
• Follow-ups with the lost Connect devices if the Connect uninstallation is not done.
• Call campaigns on different segments depending on the needs.

Qualifications

• You have at least 1 successful experience in a customer facing position (Customer Success, Customer Support, Sales).
• Native in French and fluent in English.
• Since your workday will include a lot of phone calls, you love spending time talking to people and motivating others for success.
• You are transparent and share any challenges, so you can get support.
• You are flexible as the processes and missions will evolve.

Benefits

• Temporary contract covering an employee on long-term sick leave.

If you are passionate about the automotive world and enjoy new challenges, this is the opportunity for you! Join our customer support team, where you will be connecting drivers and partners, solving requests, and ensuring the best experience for our users.

Apply now and start your journey with us!