Adobe Customer Journey Analytics Engineer

ING Group; Madrid; Híbrido; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A leading banking institution is looking for an Adobe Customer Journey Analytics Engineer to enhance customer engagement through advanced analytics. This hybrid role involves migrating legacy systems to the Adobe platform, ensuring data integrity, and collaborating with cross-functional teams. Candidates should have a minimum of 5 years of experience, strong analytical skills, and a passion for innovation. Enjoy flexible working in Madrid, with a variety of employee benefits focused on wellbeing and personal growth.

Servicios

Flexibility in work location

Restaurant card

Health insurances

Free company shuttle

Banking benefits

Formación

• Minimum of 5 years of experience in a relevant field.
• Strong analytical, people management, and communication skills.
• Experience in Agile environments and cross-functional teams.

Responsabilidades

• Contribute to the migration of legacy platforms to Adobe Experience Platform.
• Co-create solutions with cross-functional teams to enhance customer engagement.
• Ensure data integrity and compliance during the migration process.

Conocimientos

Adobe Customer Journey Analytics

Tag Management Systems

Consent Management Platforms

Adobe Experience Platform

Adobe XDM Data Modelling

CI/CD

Azure

Testing (Unit, Integration, End-to-End)

Educación

Engineering degree

Herramientas

Azure DevOps

SQL/PL-SQL

Descripción del empleo

Overview

At ING we are looking for Adobe Customer Journey Analytics Engineer

We are looking for a talented and enthusiastic Adobe Customer Journey Analytics Engineer to join our Engagement Funnel Team of the Customer Interactions Tribe and Brand Experience CoE. The responsibility of this team is to implement a next gen Engagement funnel Platform stack, providing scalability and hyper-personalization to our customers, and our way of working is hybrid.

We operate according to a Biz-Dev Ops development process and strongly believe in the Agile approach delivering IT solutions. The focus is on high-quality mission-critical target-oriented development with regular milestones. Feature delivery is driven by the priorities determined by the Business and Product Owners, working on a day-to-day basis with the IT organization.

Responsibilities

• Contribute positively to the successful migration of our legacy marketing automation platform to Adobe Experience Platform, ensuring minimal disruption and maximum business value.
• Co-create innovative solutions with cross-functional teams to optimize marketing workflows and enhance customer engagement through advanced automation capabilities.
• Ensure data integrity, system performance, and compliance throughout the migration process, while implementing best practices for scalability and future growth.
• Provide technical guidance, maintenance and support during implementation, testing, and post-migration phases.

What we look for

Want to know if this job is made for you? These are some of the qualities that we value most for this role. If the shoe fits, don’t hesitate to apply!

The main challenges addressed by our Adobe Customer Journey Analytics Engineer are:

• Consider the outcome of prioritization processes and related dependencies
• Coordination with other squads within ING, cross-domain
• Coordination with external data vendors
• Perform meaningful testing for several relevant goals
• Aim at improving time-to-market and added business value
• Implement new changes and deliver smart
• IT risk compliance
• Ability to express complex ideas about previous projects
• Commitment, ability, and aptitude for teamwork
• Agile mindset and experience working in cross-functional teams
• Engineering degree with a minimum of 5 years of experience
• Strong analytical, people management and communication skills
• Autonomous working style and initiative
• Enjoy collaborating with different people
• “Making things happen” attitude and can-do mindset
• DevOps and Agile culture
• Passion

Experience and skills

Essential:

• Adobe Customer Journey Analytics – Strong understanding of data analysis and customer journey insights. Design of dashboards and reports.
• Tag Management Systems – Experience with Tealium or similar tag managers for data collection and integration. Consent management
• Consent Management Platforms – Familiarity with Didomi or equivalent tools for managing user consent and privacy compliance.
• Hands-on experience with Adobe Experience Platform, focused on Adobe RT-CDP.
• Adobe XDM Data Modelling and E/R modelling knowledge
• ETL & functional knowledge
• CI/CD – Azure DevOps experience
• Azure and/or other cloud environments
• Strong vendor experience with testing (Unit, Integration, End-to-End, Smoke)
• Best practices in testing

• Nice to have:
• Experience with relational databases (Oracle) and SQL/PL-SQL knowledge
• Data Engineering & Data Mesh background
• Unix scripting & Python experience
• Event Driven architectural patterns
• Spark & PySpark knowledge

What we offer

The time you spend at work, the challenges you face or the lessons you get are important, but your personal life matters too. At ING we aim to support balance and wellbeing, and we offer a range of benefits.

• Flexibility – Our model is flexible and accountable. You determine which days you work from home and which you come to the Madrid office.
• Restaurant card – For lunch flexibility.
• Office amenities – Electric mobility solutions, medical services, hairdresser, gym, and more.
• Health, life and related insurances – For you and your family.
• Flexible remuneration – Access to nursery, transport card, training aids, and more.
• Free company shuttle – Six routes to the ING Madrid office.
• Banking benefits – Special loans, mortgage conditions after 6 months, pension plan after 1 month.
• Wellbeing and belonging – 360° care, on-site physiotherapy, clinics with professional athletes, Gympass, employee networks (Rainbow Lions, Leonas, RIÑG), international remote work program.

Get to know us

We are a team of more than 1700 people focused on helping clients build a better future. We are a fully online bank, with a global presence in more than 40 countries, committed to Diversity, Inclusion and Belonging. We are orange on the outside, green on the inside, with sustainability as an empowering journey. If this resonates with you, we’d love to meet you!

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