Account Manager, Uber Eats - Madrid

Uber; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global tech company is looking for an SMB Account Manager in Madrid, Spain. The role is focused on enhancing relationships with small to medium-sized restaurant partners on the Uber Eats platform. Responsibilities include driving business growth, identifying upsell opportunities, and ensuring account retention. Candidates should have at least 3 years of experience in a client-facing B2B role, strong interpersonal skills, and experience with CRM tools like Salesforce. This position offers an opportunity to make a real impact in the food delivery industry.

Formación

• At least 3 years of experience in a B2B, client-facing role.
• Strong interpersonal skills are essential.
• Experience in managing customer relationships.

Responsabilidades

• Collaborate with restaurant partners to retain and grow SMB accounts.
• Identify upsell opportunities and revenue potential.
• Gather feedback to inform product and business strategy.

Conocimientos

B2B Sales

Account Management

Customer Success

Interpersonal Skills

Time Management

Herramientas

Salesforce

Google Suite

Descripción del empleo

About the Role

Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (“SMB”) Account Management Team to be focused on our Spain Market.

As an SMB Account Manager, you will work efficiently and effectively with our SMB restaurant partners to optimize restaurant operations, strengthen our relationship with partners through excellent consultative recommendations for business growth, and identify upsell opportunities for other product offerings. This is a client-facing role as an individual contributor.

What You’ll Do

• Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
• Identifying new sales opportunities through product adoption and location expansion
• Identify opportunities and recognize additional revenue potential
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
• Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
• Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

Basic Qualifications

At least 3 years of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry).

Preferred Qualifications

1. Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
2. Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
3. Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
4. Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
5. Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
6. Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact CRM experience (Salesforce experience a plus)
7. Google Suite Experience is highly preferred

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].