Jobs in Ulm, Mexique

Germany (Remote)

This is a remote position and we're considering candidates in Germany.

We are looking for a Solutions Architect (ProServ) to join our world-class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana.

Have a professional services partner at Grafana that understands their challenges and guides them to solutions through training, roadmapping, and specialized consulting.

Have a partner that is not quota/sales-based, and can authentically have their best interest at heart.

Have a partner that can share relevant stories and best practices across customers, helping them better achieve their own goals, while delivering a white-glove service engagement for offerings, features, and overall experience.

Our SAs need to be hands-on-keyboard. You need to understand the ecosystem of services that our customers use and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus, the difference between logs and metrics, the difference between pets and cattle, and more...

Our SAs manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features, with a commitment to deliver world-class experiences and time to value. You will be responsible for delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints. This will include being an extra set of hands, hearts, and brains for customers (virtually or on-site).

Our SA is responsible for managing the ongoing support to customers to ensure they’re continuing to get value from our commercial products and OSS projects. They will monitor support requests to identify any recurring issues, acting as the voice of the customer, and work with our product teams to recommend changes and improvements to our products. You will be successful in this role if you still love to be hands-on on the keyboard, can play in the command line, but also enjoy customer engagement, project management, and technical delivery.

In addition to the required technical expertise, they’ll also require base project management skills to monitor the progress of the customer initiative.

• Effective in working with customers, including business executives, project managers, and IT development staff.
• Understanding business needs and translating them into business and technical requirements.
• Designing solutions based on complex business and technological requirements, including data visualization, workflow recommendations, migrations, and enterprise-scale architecture.
• Leading functional workshops, documenting requirements, and designing appropriate solutions.
• Accelerating delivery speed to ensure swift implementation for customers.
• Advocating for standards and best practices adherence.
• Staying current on Grafana Labs, observability, and related technologies.
• Collaborating with Sales, Product Management, Engineering, Support, and Professional Services teams to drive innovation.
• Enjoying working with customers to help them succeed and thrive on leading-edge technologies.

• 5+ years of experience on deployment teams, using project management techniques.
• Direct experience with observability (o11y).
• Best practices for deploying and using observability stacks (visualization, alerting, metrics, logs, traces), preferably with Grafana products.
• Proven success in delivering customer projects, especially enterprise observability implementations.
• Self-starter, quick learner, eager to innovate.
• Excellent communication skills for engaging with customers, partners, and internal teams.
• Vision to help grow the company.
• Experience with Cloud Platforms such as AWS, GCP, Azure.

In Germany, the base salary range is EUR 106,514 - EUR 127,817. Actual compensation varies based on experience and skills. Benefits include equity, bonus, and other listed perks.

*Compensation ranges are country-specific. If applying from a different location, the recruiter will discuss the relevant pay range and benefits.