Jobs in Stuttgart, United States

About us :

Through it all, we are measured by the purest of passions, a love of horses. This unspoken bond

between human and horse guides everything we do. For almost 40 years, this simple truth has been Horseware Ireland’s guiding inspiration. It has helped us to always deliver high performance, beautiful and sustainable products that last.

It was 1985 when Horseware Ireland created our now iconic Rambo Original horse rug, sparking a

design revolution that redefined innovation within the equine industry. We forged a path that would grow across geographies, span generations, and make Horseware Ireland the world’s leading equestrian branding horse rugs and equine products, selling to over 70 countries worldwide, with more than 400 employees.

Today, more than ever, we continue to challenge what is possible and re-imagine new ways of fulfilling our mission to Make Life Better.

Responsibilities of the Role :

• Respond to customer inquiries and concerns via email, live chat, or social media in a professional and timely manner.
• Provide product information, assistance with order tracking, and resolution of customer issues.
• Assist customers with website navigation, account access, and troubleshooting common technical issues.
• Collaborate with the IT or technical team to resolve complex technical problems.
• Develop a deep understanding of the products and services offered on the eCommerce platform to provide accurate information to customers.
• Make product recommendations based on customer needs and preferences.
• Monitor product availability and communicate any out-of-stock or backorder situations to customers.
• Collaborate with the fulfilment team to ensure accurate and timely order fulfilment.
• Maintain accurate and organized records of customer interactions and order details in the CRM system.
• Generate reports and analyse customer service metrics as needed.
• Provide customer feedback to the relevant departments

About you :

Benefits :