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German Customer Support Representative
Descripción de la vacante
An international staffing agency is seeking German-speaking Customer Support Representatives to assist customers via phone, email, or chat. This role is perfect for candidates looking for long-term stability and professional development in a multicultural environment. Applicants should possess a C1/C2 level in German and strong communication skills. The position offers competitive salaries, paid training, and benefits.
Servicios
Formación
- German C1/C2 level required.
- English B1 or higher necessary.
- Strong communication and problem-solving skills are essential.
Responsabilidades
- Handle inbound customer inquiries in German.
- Provide solutions with empathy and professionalism.
- Document interactions clearly and accurately.
- Meet service quality and productivity KPIs.
Conocimientos
We are hiring German-speaking Customer Support Representatives for an international project based in Portugal. This role is ideal for candidates looking for long-term stability professional development and the opportunity to work in a multicultural environment.
As a Customer Support Representative you will assist customers via phone, email or chat providing accurate information and resolving issues efficiently. You will work with modern CRM tools and follow established quality and performance standards.
- Handle inbound customer inquiries in German
- Provide solutions with empathy and professionalism
- Document interactions clearly and accurately
- Meet service quality and productivity KPIs
- German C1 / C2 level
- English B1 or higher
- Strong communication and problem‑solving skills
- EU passport or valid residence permit in Portugal
- Competitive salary package
- Paid training
- Meal allowance and benefits
- Career growth opportunities
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
Employment Type: Full Time
Experience: years
Vacancy: 1
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.