Jobs in Mulheim, United States

Are you a fluent German speaker? Join our Microsoft Customer Experts team and work in Greece with the world’s tech leader!

Microsoft collaborates with our TP in Greece, providing excellent opportunities for experienced technology enthusiasts to work with the world’s tech leader!

If you speak German fluently and wish to experience working in the world of computer software, consumer electronics, personal computers, and online platforms, grab this chance to join the German Microsoft Support team to support customers from Germany, Austria & Switzerland.

What you will do :

Depending on the team that successful candidates will join, responsibilities vary :

• Identify customers’ needs and deliver appropriate solutions, including sales
• Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
• Assist customers to place an order and resolve related issues
• Answer customers’ inquiries and troubleshoot or escalate technical issues they face, and assist with account issues
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions effectively
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

What you will bring :

• Excellent communication skills in German
• Good command of English (B2+)
• Sales experience with consumer products and services (asset)
• Technical research skills to troubleshoot customer problems
• Advanced internet research skills
• An empathetic personality with strong communication skills
• A positive and adventurous attitude
• A willingness to learn and soak up all the knowledge and experience we offer

What we offer :

• Complete support to help you relocate to Greece (covering flight tickets, hotel accommodation, and assistance with house searching — all at no cost to you)
• Competitive monthly salary + 2 additional salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous discounts
• Full training by certified instructors
• Opportunities for professional growth and development
• Special events, community, and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises with a relaxing work environment
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, gaining valuable experience and skills while representing one of the biggest brands worldwide. The company promotes diversity and offers equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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