German-Speaking Customer Expert - Remote from Greece
EU Best Jobs
Bielefeld
A distancia
EUR 30.000 - 40.000
Jornada completa
Hoy
Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A leading customer service company in Germany is looking for a Customer Service Representative to deliver exceptional service. Responsibilities include troubleshooting and managing customer interactions with empathy. Candidates should have excellent German and good English skills, with a preference for previous experience in premium brands. The role offers competitive salary, relocation support to Greece, and comprehensive training.
Servicios
Complete relocation support
Competitive monthly salary (14 salaries per year)
Health care benefits
Professional growth & development opportunities
Free online Greek language courses
Formación
Previous experience in service ideally in a premium or luxury brand.
Familiarity with CRM systems is a plus.
Responsabilidades
Deliver exceptional customer service.
Perform troubleshooting.
Call collect and analyze customer feedback.
Escalate cases when necessary and follow up to guarantee customer satisfaction.
Show empathy and professionalism in every interaction.
Manage customers and support them with a premium experience.
Collaborate with internal teams to resolve cases quickly and efficiently.
Consistently meet performance targets and quality standards.
Conocimientos
Excellent German language skills
Very good English communication skills
Strong interpersonal skills
Good computer literacy
Educación
Bachelor's degree preferred
Herramientas
CRM systems
Descripción del empleo
What you will do
Deliver exceptional customer service.
Perform troubleshooting.
Call collect and analyze customer feedback.
Escalate cases when necessary and follow up to guarantee customer satisfaction.
Show empathy and professionalism in every interaction whether written or verbal.
Manage customers and support them with a premium experience.
Collaborate with internal teams to resolve cases quickly and efficiently.
Consistently meet performance targets and quality standards.
What you will bring
Excellent German language skills.
Very good English communication skills.
Previous experience in service ideally in a premium or luxury brand.
Strong interpersonal skills with the ability to handle sensitive cases.
Good computer literacy.
Familiarity with CRM systems is a plus.
Bachelors degree preferred.
What we offer
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process.)
Competitive monthly salary (14 salaries per year)
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State-of-the-art premises providing a great working environment with relaxing break areas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.