Jobs in Berlin, United States

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100% remote (full-time)

EMS Electro Medical Systems GmbH

Berlin, Germany

Other

Yes

2

23.04.2025

07.06.2025

At EMS, we are the leading manufacturer of precise medical devices for dental prophylaxis, orthopedics and urology. As the market leader in the field of medical technology, we stand for quality, customer orientation and innovation.

The concept of Guided Biofilm Therapy (GBT) stands for the revolution in prophylaxis in the field of dental. Our vision is not only the health of the patients (m/f/d), but also their well-being – even during treatment.

As an employer, we focus on people. With 1,000 qualified and specialised employees (m/f/d), we work day after day to improve together – at our headquarters in Nyon (Switzerland) and all over the world.

Currently, we are looking for a dedicated Customer Care Agent (m/f/d) for the Netherlands.

Do you appreciate the daily contact with different personalities? Do you enjoy helping others with your expertise? Communication and documentation go hand in hand for you?

Then you too can become a game changer!

• Support our Dutch customers with telephone inquiries about our dental equipment for dental practices
• Responsible for the service-oriented commercial processing and administrative support of sales campaigns and ordering
• Maintain our merchandise management and CRM system as part of your daily business
• Act as an interface between colleagues (m/f/d) in sales, technology and warehouse logistics, and our customers (m/f/d)
• Provide competent and friendly customer support by phone (inbound) and e-mail
• Act as our figurehead, providing professional assistance and representing our friendly company
• Take on projects and additional tasks in cooperation with department management based on personal strengths

• Apprenticeship with a (dental) medical, technical or commercial focus (e.g. medical technology, ZFA, industrial clerk or similar)
• Relevant professional experience in internal sales, customer service or a similar segment is ideal
• Talented communicator with a sure instinct in dealing with different personalities
• Reliable and accurate in administrative activities
• Independent, service- and sales-oriented, and highly motivated
• Proficient in the MS Office package
• Positive approach, sense of responsibility, and an outspoken team player
• Very good knowledge of Dutch (C1+)
• Good written and spoken English skills (B2)

• An exciting job in a pleasant, collegial and international working environment
• A future-proof and permanent job in a very successful company
• A corporate culture that encourages the use of great creative freedom – rated as kununu TOP COMPANY and Great Place to Work
• Additional benefits such as attractive employee offers with discounts in various areas
• A wide variety of team and company events that strengthen our cohesion