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Client:
Teleperformance
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
0b17b4ae24f8
Job Views:
1
Posted:
03.05.2025
Expiry Date:
17.06.2025
Job Description:
Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand
Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.
Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice people's loves, join our team!
What you will do:
- Handle calls, emails, and chat in German
- Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations.
- As a brand ambassador, provide promotion support, being knowledgeable about current promotions and new offers.
- Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns, based on policy provided through training guidelines.
- Exchange ideas and solutions with colleagues!
- Turn every customer into a happy customer!
What you will bring:
- Excellent command of German
- Good knowledge of English
- Great communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness
- Ability to multitask and have strong interpersonal skills.
- Ability to work in rotating shifts and availability to work overtime when/if required.
- Work experience in customer support is an advantage
- A positive and adventurous attitude
What we offer:
- Support for relocation to Greece (covering flight tickets, hotel accommodation, house search support at no cost)
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring friends and receive bonuses!
- Health care benefits and discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Community & social responsibility initiatives
- Free online Greek language courses
- Modern premises with relaxing break areas
- Work for a Great Place to Work-Certified company that fosters diversity
This is a great opportunity to advance your career, gain valuable experience, and represent a major global brand. The company promotes diversity and offers equal opportunities regardless of gender, ethnicity, religion, culture, or age.
Find out more!
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