Customer Support - German Speaking- Relocating to Cork

TELUS Digital; Frankfurt; Vor Ort; EUR 35.000; Vollzeit

Zusammenfassung

A leading customer service provider is seeking a Customer Support Specialist to join their fintech team in Cork, Ireland. The role involves assisting customers via phone, email, and chat while improving problem-solving skills. Applicants must be fluent in both English and German, with strong communication skills and a customer-focused attitude. The position offers permanent employment contracts, performance bonuses, and opportunities for career advancement, including training in various skills and a supportive work environment.

Leistungen

Stable job with permanent contracts

Performance-based bonus

Opportunities for career advancement

Private medical insurance after 6 months

Pension scheme

Subsidized canteen

Bike-to-work tax relief

Maternity and paternity leave

Access to GP care and occupational health advisor

Qualifikationen

• Fluent in English and German.
• Great communication and strong customer focus.
• Self-driven with good time management skills.

Aufgaben

• Support customers by researching issues and providing solutions.
• Engage with customers via phone, email, and chat.
• Contribute to process improvements and overall customer experience.

Kenntnisse

Fluent level of English

Fluent level of German

Great communication skills

Self-driven and result-orientated

Strong time management skills

Adaptability

Jobbeschreibung

Customer Support Specialist

Multilingual with German - Relocating to Ireland

Location: Onsite in Cork, Ireland

Hours

Current shifts across 8:00 AM – 5 PM, 5 days a week across a full week (Mon-Sun), subject to change.

Salary

€34,500 gross per year + performance bonus + €1,000 gross sign on bonus!

Start Date

19th January 2026

Relocation Support

Up to 4 weeks of accommodation for candidates moving from outside Ireland.

If you enjoy complex problem solving and would love to advance your technical support skills, including gaining expertise in APIs, expanding fraud detention skills, then you will love this job!

We are currently looking for passionate customer support specialists to join our Cork team, supporting one of our most exciting clients, a company who is a giant in the fintech industry.

Join us as a Customer Support Specialist

As a Customer Support specialist in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day.

We provide regular internal training sessions to help you expand your knowledge in various key areas such as language skills, presentation skills, Google Sheets, and more. We value internal growth and offer frequent opportunities for career advancement, especially in Quality assurance and Leadership positions.

What we offer:

• Stable job: permanent employment contracts
• Performance-based bonus
• Opportunity to advance your career
• Great rewards for referring your friends
• Multilingual exposure: improve your spoken and written language skills
• Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
• Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
• Bike-to-work tax relief
• Pension scheme
• Maternity and paternity leave
• Access to GP care and an occupational health advisor
• Subsidized canteen

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow.

As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

What we NEED you to have:

• Fluent level of English and German
• Great communication skills with strong customer focus
• Self-driven and result-orientated
• Comfortable working with computers and phones and the ability to work with multiple systems and learn and adapt to new ones
• Strong time management skills
• Adaptability

What we would LOVE you to have:

• Previous customer support experience is preferred (phone support experience is great to have but not required)
• An interest in all things tech!

Apply Now to start your new professional journey in 2026!