Customer Service-Jobs in Frankreich

Visa is heavily investing in its Innovation Design Team to help support its growing digital product line. We are looking for a Senior Staff Designer to join our team.

We believe that great design has the ability to engage and inspire users, and we strive to rethink and redefine how users interact with Visa's products and services. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration, and we prize proven skills and team success over personal gain.

In this role, you will be the design lead for selected projects and model excellent design principles. The Senior Staff Designer is a team player who will be responsible for designing usable, accessible and engaging user experiences.

Responsibilities:

1. Be an advocate for our users.
2. Exercise independent judgment with minimal direction from supervisor.
3. Own and make design decisions based on a thorough understanding of contemporary user-centered design principles.
4. Collaborate with our cross-functional product and business teams and build upon their vision using sound design principles to ensure alignment and project success.
5. Capture requirements, design flows, wireframes, prototypes and fully fleshed out designs.
6. Document designs and consult with engineers to ensure they are built and function as intended.
7. Effectively demonstrate strong problem-solving skills, customer service and interpersonal skills.
8. Responsible for the strategic oversight of product lines.
9. Mentor and provide guidance to junior staff.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications:

1. Subject matter expertise in Interaction Design.
2. Subject matter expertise in Accessibility (WCAG) a plus.
3. Experience launching world-class digital products and services.
4. Experience conducting usability tests (including with users with disabilities) a plus.
5. Proficiency designing high-fidelity mockups using Figma, Sketch or other industry tools.
6. Proficiency designing and developing prototypes using Framer, InVision or other industry tools.
7. Experience in running client engagements, demonstrating excellence in presentation polish, and strong client orientation.
8. Strong verbal and written communication skills, including thorough and methodical attention to detail.
9. Fully fluent in English and able to understand and be easily understood in spoken and written English.
10. Ability to communicate concepts and recommendations confidently to a variety of audiences.
11. Ability to self-manage time and work independently or as part of a product team.
12. An online portfolio that demonstrates outstanding product and system thinking.

Additional Information:

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.