Customer Service jobs in Malaysia

Social network you want to login/join with:

Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 20,000 e-bikes in just two years and are growing fast! We are looking for a Bike Mechanic for our Upway Berlin Refurbishment Centre, currently our largest Centre in the world. The mechanic team repairs a large number of different used e-bikes and refurbishes them to excellent condition, providing Upway’s customers with a vast and high-quality e-bike selection.

Role Overview

We are looking for a Team Lead – E-Bike Mechanics to oversee and guide our mechanics team. This role is crucial in ensuring that our operations run smoothly and efficiently while maintaining the highest quality standards in e-bike refurbishment and repair. As the most experienced mechanic on your team, you will be the go-to expert for technical questions, complex repairs, and process improvements. Additionally, you will be responsible for fostering a positive team culture, ensuring workflow efficiency, and maintaining top-tier quality standards.

• Lead & Mentor: Provide hands-on guidance, training, and support to a team of e-bike mechanics, ensuring continuous skill development and high performance.
• Technical Expertise: Serve as the highest-skilled mechanic in the team, troubleshooting complex repairs and setting the benchmark for technical excellence.
• Workflow & Efficiency: Oversee day-to-day workshop operations, optimizing processes to ensure efficiency, productivity, and adherence to service timelines.
• Quality Control: Ensure every refurbished e-bike meets Upway’s rigorous quality standards before it reaches customers.
• Problem Solving & Innovation: Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
• Collaboration & Communication: Work closely with cross-functional teams (e.g. Operations Specialists and Customer service) to streamline operations and enhance service delivery.
• Health & Safety Compliance: Ensure all safety protocols and workshop best practices are adhered to, promoting a safe and organized work environment.

• Extensive hands-on experience in e-bike mechanics (5+ years preferred)
• Previous team management experience, with a proven track record of mentoring and developing team members.
• Strong ability to diagnose, repair, and service a wide range of e-bike brands and models.
• Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• A passion for sustainable mobility and a customer-first mindset
• Willingness to work in a team in a fast-paced environment
• PC basic skills (Email, Office)
• You have good knowledge of English (German is a plus)

Upway is a flat organisation of highly motivated and talented people who are passionate about excellence, building the best products for our customers, and making a rapid and substantial impact on society.

• Being part of a fast-growing startup right from the start
• Lead a talented team in an exciting and growing industry, with an opportunity for professional growth and career advancement.
• Working on a huge selection of different e-bikes, so you will always have a variety of bike types, models and brands to challenge yourself with
• You will work with state-of-the-art tools and equipment - including the latest repair diagnostic equipment - in a comfortable environment with electric stands
• You become an absolute professional in the e-bike market because you have seen almost every bike in your workshop
• You will receive a competitive fixed monthly salary and a permanent employment contract.
• You always have the weekend off, we only work during the week.
• Every six months we evaluate your performance and you have the chance for a promotion.

If you’re a highly skilled e-bike mechanic with leadership experience and a passion for innovation, we’d love to hear from you! Grow with the company and make sure that your workplace brings joy to you and your team every day!

Apply now to help us redefine the e-bike experience.

At Upway, we are building the largest marketplace for pre-loved, refurbished e-bikes, making electric mobility more affordable, and giving a new life to millions of great products.

1/ We buy used e-bikes from individuals, retailers, manufacturers and leasing companies

2/ We fully inspect, repair and refurbish these e-bikes to the highest standards in our workshops in Germany, France, Belgium and the US

3/ We sell them online at a fraction of the price of new, with a one-year warranty

A great way to reduce unnecessary waste and accelerate e-bike adoption