Service Deliver Manager

ABB E-mobility B.V.; Heidelberg; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Service Delivery Manager, where you will lead customer service interactions and drive business improvements in the EV charging sector. This role offers the chance to manage key accounts, coordinate service projects, and enhance customer satisfaction. You will work alongside top specialists in a diverse environment, contributing to sustainable mobility solutions. Enjoy a competitive compensation package and the opportunity to grow in a rapidly expanding industry. If you are passionate about customer service and project management, this is the perfect opportunity for you.

Qualifikationen

• 2–4 years in a customer-facing service role, preferably in EV charging.
• Strong project management and structured problem-solving skills.

Aufgaben

• Manage customer service interactions and lead global key accounts.
• Coordinate local service projects and ensure service delivery meets expectations.

Kenntnisse

Project Management

Customer Relationship Management

Problem-Solving

Effective Communication

Fluency in English

Fluency in German

Jobbeschreibung

We are seeking a talented Service Delivery Manager to join our Service department. In this role, you will be responsible for managing customer service interactions by leading global key accounts and driving business improvement projects.

What you’ll be doing:

1. Project Management:
   1. Ensure service delivery meets customer expectations by resolving bottlenecks and managing customer case backlog within SLA timelines.
   2. Coordinate local service projects, including campaigns, upgrades, and retrofits, in collaboration with internal teams and external partners.
   3. Manage on-site commissioning plans for standard product rollouts, ensuring smooth execution.
   4. Provide feedback to customer on R&D and quality issues, maintaining a continuous improvement loop with internal teams.
2. Customer Relationship Management:
   1. Build strong relationships with customers by understanding their service needs and ensuring timely resolution of issues.
   2. Conduct regular service meetings to review installed base performance and drive customer satisfaction.
3. Revenue Support:
   1. Drive the monetization of the local installed base by identifying opportunities for SLA renewals, preventive maintenance, spare parts, and extended warranties.
   2. Oversee local after-sales processes, including invoicing, overdue payments, and purchase orders (with relevant functions).

What you bring to the table:

1. 2–4 years in a customer-facing service role, preferably in the EV charging or related industry.
2. Strong project and task management skills.
3. Ability to prioritize and manage multiple customer cases simultaneously.
4. Structured problem-solving capabilities with a focus on actionable solutions.
5. Effective communication and interpersonal skills to engage operational stakeholders.
6. Fluency in English and German.

What’s in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience.

Work model: hybrid #LI-hybrid

More about us:
ABB E-mobility is a world leader in Electrical Vehicle (EV) charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it.