Customer Service jobs in Kanada

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f / m / d) to be based in our Munich office.

1. Advisory and support services for our international premium clients concerning the order process
2. Answering customer requests via phone calls and e-mails
3. Providing best-in-class customer service based on a thorough understanding of the e-commerce business
4. Continuous improvement of internal processes
5. Close collaboration with our Payment, Warehouse, and Shipping departments

• Native verbal and written knowledge of US or UK English to support our customer; additional languages are a plus
• First experience in customer care or a similar service-oriented industry
• Proficiency in MS-Office
• Conscientious handling of customer data
• Flexibility, ability to work under pressure, and capacity for teamwork
• Proactive attitude, good organizational skills, and time management

1. Up to 32 days of holiday, depending on length of service, starting with 28 days
2. Mobile office / abroad (job and position permitting)
3. Language & e-learning courses
4. Staff discount
5. Company pension scheme
6. Discounted membership for selected sports platforms & gyms
7. Discounted travel card & shuttle service
8. Support for mental health & well-being (e.g., work-life balance support)

Mytheresa is a leading global digital luxury shopping platform, focusing on high-end luxury shoppers, exclusive products, content offerings, advanced technology, and high-quality service operations.

Since January 2021, we are listed on the New York Stock Exchange. Our team of over 1,200 employees from more than 70 countries is passionate about providing the best shopping experience.

Creating a diverse and inclusive team is essential for Mytheresa. We value your expertise and motivation above individual backgrounds. Our hiring process is fast and equitable.

Type of contract: Full-time