English (UK) Customer Care & Fashion Advisor (f / m / d) - Múnich

Mytheresa; Heilbronn; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player seeks a Customer Care & Fashion Advisor to join their dynamic team. This role involves providing exceptional advisory services to premium clients, ensuring a seamless order process, and collaborating closely with various departments. The ideal candidate will possess native English proficiency and a proactive attitude, with a focus on delivering best-in-class customer service. Join a diverse and inclusive team that values your expertise and motivation, and enjoy a range of perks including generous holiday allowance and flexible working options.

Leistungen

Up to 32 days of holiday

Mobile office / abroad

Language & e-learning courses

Staff discount

Company pension scheme

Discounted membership for sports platforms

Discounted travel card

Mental health support

Qualifikationen

• Experience in customer care or a similar service-oriented industry.
• Proficiency in US or UK English; additional languages are a plus.

Aufgaben

• Provide advisory and support services for international premium clients.
• Answer customer requests via phone calls and emails.

Kenntnisse

Customer Service

Communication Skills

Organizational Skills

Flexibility

Teamwork

Time Management

Tools

MS Office

Jobbeschreibung

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f / m / d) to be based in our Munich office.

WHAT YOU WILL DO

1. Advisory and support services for our international premium clients concerning the order process
2. Answering customer requests via phone calls and e-mails
3. Providing best-in-class customer service based on a thorough understanding of the e-commerce business
4. Continuous improvement of internal processes
5. Close collaboration with our Payment, Warehouse, and Shipping departments

WHO YOU ARE

• Native verbal and written knowledge of US or UK English to support our customer; additional languages are a plus
• First experience in customer care or a similar service-oriented industry
• Proficiency in MS-Office
• Conscientious handling of customer data
• Flexibility, ability to work under pressure, and capacity for teamwork
• Proactive attitude, good organizational skills, and time management

WHAT WE OFFER

1. Up to 32 days of holiday, depending on length of service, starting with 28 days
2. Mobile office / abroad (job and position permitting)
3. Language & e-learning courses
4. Staff discount
5. Company pension scheme
6. Discounted membership for selected sports platforms & gyms
7. Discounted travel card & shuttle service
8. Support for mental health & well-being (e.g., work-life balance support)

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform, focusing on high-end luxury shoppers, exclusive products, content offerings, advanced technology, and high-quality service operations.

Since January 2021, we are listed on the New York Stock Exchange. Our team of over 1,200 employees from more than 70 countries is passionate about providing the best shopping experience.

Creating a diverse and inclusive team is essential for Mytheresa. We value your expertise and motivation above individual backgrounds. Our hiring process is fast and equitable.

Additional Information

Type of contract: Full-time