Customer Service Specialist

StoneX Group Inc.; Frankfurt, Am Mainzer Tor; Hybrid; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Customer Engagement Manager, der als vertrauenswürdiger Ansprechpartner für Kunden agiert. In dieser spannenden Rolle sind Sie dafür verantwortlich, starke Kundenbeziehungen aufzubauen und zu pflegen, während Sie in einem dynamischen, internationalen Umfeld arbeiten. Ihre Fähigkeiten in der Kundenkommunikation und Problemlösung werden entscheidend sein, um den Kunden eine nahtlose Erfahrung zu bieten. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu unterstützen und innovative Lösungen zu finden, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Fließend in Deutsch, starke Englisch- und Spanischkenntnisse.
• Erfahrung im Kundenservice, idealerweise in einem internationalen Umfeld.

Aufgaben

• Engagement mit Kunden weltweit über verschiedene Kanäle.
• Beratung und Unterstützung der Kunden bei Produktinformationen und Bestellungen.

Kenntnisse

Kundenservice

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Multikulturelle Teamarbeit

Jobbeschreibung

Overview

Join StoneX Bullion GmbH – A Global Leader in Precious Metals

StoneX Bullion GmbH, part of a Fortune 100, Nasdaq-listed company, is one of Europe’s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on strong values of integrity, customer focus, and excellence, we offer a dynamic and international work environment where innovation and collaboration thrive.

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Position Purpose:

As a Customer Engangement Manager, you will be a trusted point of contact for our customers, ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise

Responsibilities

Primary duties will include:

• Engage with customers worldwide via email, phone, and live chat in German, English, and ideally Spanish.
• Advise and assist customers with product information, orders, and account management.
• Resolve inquiries efficiently, ensuring customer satisfaction while maintaining high service standards.
• Identify customer needs and offer tailored solutions to enhance their experience.
• Collaborate with a multicultural team to streamline processes and improve private customer success strategies.
• Support innovation by sharing insights that help refine and optimize service offerings.

Qualifications

To land this role you will need:

• Languages: Native German with strong English and Spanish skills
• Customer Service Experience: Ideally in an international or fast-paced environment.
• Excellent Communication Skills: Ability to engage with customers professionally and empathetically.
• Problem-Solving Mindset: Quick thinker with a proactive, solution-oriented approach.
• Team Spirit: Thrives in a multicultural team where different languages and cultures come together to support a global customer base.

Working environment:

• Hybrid