Field Support Representative (m/f/d)

TN Germany; Düsseldorf; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An established industry player in aviation is seeking a Field Support Representative to provide technical assistance and support to customers. This role involves addressing technical inquiries, maintaining customer relationships, and ensuring product reliability. The ideal candidate will have a strong background in aircraft maintenance and customer service, along with excellent organizational skills. Join a passionate team dedicated to aviation excellence and contribute to enhancing customer satisfaction in the aviation community.

Qualifikationen

• Bachelor’s degree or 3 years of aircraft maintenance experience required.
• Minimum 5 years of aircraft structural repair or customer support experience.

Aufgaben

• Provide technical advice and service assistance to customers.
• Maintain customer goodwill and address all aircraft-related issues.
• Prepare documentation to inform management of fleet issues.

Kenntnisse

Aircraft Maintenance

Customer Support

Technical Documentation

Organizational Skills

Communication Skills

Ausbildung

Bachelor's Degree

A&P/EASA License

Tools

Computer Skills

Jobbeschreibung

Job Description:

Field Support Representative (m/f/d) (Job Number: 326538)

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation.

Responsibilities:

• Provide technical advice and service assistance to customers and Authorized Service Facilities within assigned geographic regions for all matters regarding Textron Aviation products.
• Maintain customer goodwill by being the first line of support and primary point of contact, addressing all issues concerning aircraft.
• Identify field issues and document maintainability and reliability concerns for product improvement.
• Prepare documentation to inform management of fleet issues, including potential fleet and financial impacts.
• Convey working systems knowledge on all Textron Aviation models, with ongoing training encouraged.
• Respond to technical inquiries from owners and operators via phone, email, etc., liaising with Product Support personnel as needed.
• Handle ambiguous situations and a variety of issues effectively.
• Work with Authorized Service Facilities to meet requirements and provide necessary training.
• Address questions related to Warranty, Service Programs, and CAMP/CESCOM.
• Maintain awareness of the aviation community within the region through communication with customers, sales, maintenance, and vendors.
• Participate in trade shows and technical events regionally.
• Support the aircraft sales team and Textron service centers with technical expertise.
• Represent Textron Aviation at supplier meetings and operator conferences, preparing presentations as needed.
• Develop strong regional customer relationships and be available 24/7.

Qualifications:

• Required: Bachelor’s degree or 3 years of aircraft maintenance experience with A&P/EASA license.
• Minimum 5 years of aircraft structural repair, customer support, or related maintenance experience.
• Preferred: Prior customer service, service center, or field service experience.
• Strong organizational skills and follow-up abilities.
• Proficiency with computer skills.
• Valid driver’s license and willingness to travel worldwide on short notice.
• Self-motivated, disciplined, and goal-oriented.
• Ability to recommend support equipment and spares inventory levels.

Additional Details:

• Location: Düsseldorf, North Rhine Westphalia, Germany
• Job Field: Flight Operations
• Schedule: Full-time, First Shift
• Job Posting Date: 03/31/2025