English (UK) Customer Care & Fashion Advisor (f/m/d) - Múnich

TN Germany; Mannheim; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player seeks a dynamic Customer Care & Fashion Advisor to join their team in Mannheim. This role focuses on delivering exceptional customer service to international premium clients, ensuring a smooth order process, and collaborating with various departments. The company offers a supportive work environment with opportunities for professional growth, including language courses and a mobile office option. If you thrive in a fast-paced setting and have a passion for customer care, this position is perfect for you.

Leistungen

Up to 32 days of holiday

Mobile office option

Language & e-learning courses

Company pension scheme

Discounted gym memberships

Discounted travel card

Mental health support

Qualifikationen

• First experience in customer care or service-oriented industry.
• Native English speaker with good organizational skills.

Aufgaben

• Provide advisory and support services for premium clients.
• Answer customer requests via phone and email.
• Improve internal processes for better service.

Kenntnisse

Customer Service

Communication Skills

Organizational Skills

Teamwork

Flexibility

Jobbeschreibung

Social network you want to login/join with:

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Client:

Mytheresa

Location:

Mannheim, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

120887650b

Job Views:

2

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

• Advisory and support services for our international premium clients concerning the order process
• Answering customer requests (phone calls and e-mails)
• Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
• Continuous improvement of internal processes
• Close cooperation with our Payment, Warehouse and Shipping departments

WHO YOU ARE

• Native verbal and written knowledge of US or UK English to support our customer, additional languages would be considered a plus
• First experience in the customer care or any other service oriented industry
• Conscientiousness when dealing with customer-data
• Flexibility and ability to work under pressure, capacity for teamwork
• Proactive, good organizational skills and time management

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office / Mobile office abroad (job and position permitting)
• Language & e-learning courses
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card & shuttle service
• Individual support on mental health & well-being (e.g. compatibility work and family life)

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.