Automotive à Allemagne

Porsche Singapore is seeking an experienced and driven Specialist in Technical Support & Training to champion technical excellence across our dealership, supporting a team of 40 technicians. This role is responsible for ensuring diagnostic accuracy, managing technical escalations, and delivering high-quality training aligned with Porsche standards. The ideal candidate possesses hands-on workshop experience, strong leadership capabilities, and a passion for precision and performance.

• Provide expert technical support and guidance for complex mechanical and electronic systems, including troubleshooting and escalation of unresolved cases via Porsche platforms (PQIS, PVS, PRMS).
• Collaborate with Porsche AG and regional trainers to stay aligned with technical developments, share feedback, and enhance workshop capabilities.
• Plan, coordinate, and deliver structured training programs for workshop staff, including onboarding, Porsche e-Learning, hands-on sessions, and preparation for certifications, skill competitions, and model launches.
• Develop and track technician capabilities, assessing skill levels, creating tailored development plans, and ensuring compliance with Porsche Academy and regional training standards.
• Serve as the technical authority in cross-departmental meetings, particularly regarding new models, recalls, and technical campaigns.
• Drive service excellence and workshop performance by supporting continuous improvement initiatives in service quality, turnaround time, and customer satisfaction; developing SOPs and best practices; monitoring and analysing key metrics (FFR, NRF, diagnostic time); and optimising tools, equipment, and software.
• Coach and develop workshop talent, mentoring Senior and Master Technicians to foster knowledge sharing, high performance, and a culture of continuous learning.

• Singapore Citizens or Singapore Permanent Residents (SPR) preferred.
• Diploma or Bachelor's degree in Automotive Engineering or a related field.
• Porsche Certification (Gold or higher) is highly preferred.
• 5–8 years of technical experience in a premium/luxury automotive workshop, with at least 2 years in a leadership or training role.
• Strong diagnostic and problem-solving abilities, with proficiency in Porsche diagnostic systems, tools, and platforms (PIWIS, PQIS, PPN, etc.).
• Strong communication and interpersonal skills with the ability to collaborate effectively with technicians and management.
• Proficient in planning, preparing and analysing technical reports and KPI dashboards.
• Organised, proactive, and committed to upholding brand excellence.
• Possess a Class 3 Driving License with at least 4 years of driving experience.