Customer Solutions Manager, Automotive & Manufacturing

Amazon; München; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading cloud services provider in München is hiring a Customer Solutions Manager. The role involves guiding large AWS customers through their cloud transformation journey. Candidates need strong program management experience, superior stakeholder management, and a bachelor's degree in STEM. The position emphasizes collaboration across teams and the ability to formulate solutions that meet customer desired outcomes. Join us to contribute to successful multi‑year cloud projects and enjoy a supportive work culture.

Leistungen

Flexible work hours

Mentorship and career growth opportunities

Inclusive team culture

Qualifikationen

• Over 4 years leading complex IT/technical programs.
• Proven ability in stakeholder management and excellent communication skills.
• Strong understanding of IT and cloud technologies.

Aufgaben

• Determine customer business outcomes.
• Formulate solutions leveraging AWS resources.
• Communicate customer needs effectively to AWS teams.
• Engage at both executive and project levels.
• Execute comprehensive customer enablement plans.
• Track customer project progress and mitigate risks.

Kenntnisse

Strong program management experience

Stakeholder management

Communication skills

IT and cloud technology understanding

Ausbildung

Bachelor’s degree in STEM or equivalent experience

Jobbeschreibung

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will help guide the largest and most complex AWS customers along their multi‑year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Key Responsibilities

• Diving deep with the customer to determine their desired business outcomes
• Working backward from the customer’s desired outcomes to formulate solutions leveraging a vast array of AWS resources
• Serving as the voice‑of‑the‑customer to the AWS service teams to ensure customer success
• Engaging at both the executive and project levels within the customer’s organization
• Creating and executing comprehensive customer enablement plans to help ensure success
• Tracking progress of multiple customer projects, mitigating risks, and escalating as needed
• Maintaining leadership communication on status and metrics

Qualifications

• Strong program management experience with large technical transformations
• Superior stakeholder management and communication skills
• IT and cloud technology understanding
• 4+ years leading complex IT/technical programs
• Bachelor’s degree in STEM or equivalent experience

About the Team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating—the reason customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you will find endless knowledge‑sharing, mentorship, and other career‑advancing resources here to help you develop into a better‑rounded professional.

Legal and Equal Opportunity Information

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

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