Workforce Management Regional Scheduling Lead - Central

Wolt; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading delivery service in Berlin is seeking a Workforce Management Regional Scheduling Lead to manage and optimize scheduling across multiple countries. This role involves leading a team, setting strategic direction, and enhancing processes. Candidates should have strong leadership skills, experience in scheduling, and proficiency with BI tools. Join us to help shape the future of workforce management in a dynamic environment.

Qualifikationen

• 2+ years of people leadership or 1+ year in WFM role.
• Proven experience in scheduling and capacity planning.
• Strong stakeholder management and communication skills.

Aufgaben

• Lead and mentor a team of schedulers.
• Set and execute the scheduling strategy.
• Design scalable scheduling routines.

Kenntnisse

People leadership

Scheduling

Forecasting

Stakeholder management

Communication skills

Proactive thinking

Data-driven mindset

BI tools proficiency

Fluency in English

Tools

Looker

Excel/Spreadsheets

Jobbeschreibung

Workforce Management Regional Scheduling Lead - Central

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

You’ll lead a team of 5–8 schedulers responsible for managing scheduling routines across 6–9 countries. With support from a Global Scheduling Lead and close collaboration with Planning and Intraday teams, you’ll drive scheduling strategy and excellence across regions.

Day-to-day in this role you’ll:

• Lead, mentor and grow your team through the WFM Career Map.
• Set and execute the scheduling strategy for the upcoming quarter.
• Design scalable scheduling routines and spot global replication opportunities.
• Optimise coverage through forecast analysis and scenario modelling.
• Identify and implement process improvements and automations across WFM.
• Co-own OKR target setting and build ad-hoc forecasts for exceptional events.

Our humble expectations

• 2+ years of people leadership or 1+ year of leadership in a WFM role, preferably in a contact centre.
• Proven experience in scheduling, forecasting, capacity planning, and real-time management.
• Independent problem-solver who thrives in ambiguity.
• Strong stakeholder management and communication skills.
• Proactive, strategic thinker with a data-driven mindset.
• Proficient in BI tools like Looker and advanced in Excel/Spreadsheets.
• Fluency in English
• You are willing to pass your knowledge on others and eager to learn

Next steps

Sounds like the perfect fit? We can’t wait to meet you. Apply now and let’s shape the future of WFM together!

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.

The salary listed is the monthly salary range for this position.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.