Work in Portugal - Customer Care/German Market (Remote Job with Accomodation)!)

Cross Border Talents; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Customer Support Representative proficient in German to join a multicultural team in Portugal. The role involves responding to customer queries through various channels, handling support tickets, and performing outbound calls. The offered salary is up to €1,300 gross monthly, with bonuses and relocation support available. The position provides a structured working environment with 40 hours per week and 22 vacation days per year. Ideal for candidates seeking a multicultural lifestyle and remote work.

Leistungen

Performance and complexity bonuses

Relocation support

Accommodation option

Qualifikationen

• Fluent in German for customer interactions.
• Prior experience in a customer support role is a plus.
• Ability to efficiently manage customer inquiries and feedback.

Aufgaben

• Respond to customer requests via multiple channels.
• Handle support tickets related to various queries.
• Conduct outbound calls for case resolution and product promotion.

Kenntnisse

German language proficiency

Customer service skills

Experience with CRM tools

Communication skills

Tools

CRM software

Jobbeschreibung

Want to Relocate to Portugal?

We are looking for German-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location: Remote in Portugal
Market: German-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to 1,300 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option: Studio apartment in a company shared building for up to 12 months. Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal? A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!