User Support Consultant (all genders)

LucaNet; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading international software provider is seeking a User Support Consultant (all genders), fully remote, to assist customers with troubleshooting and resolving issues related to their product. Candidates should have a background in Economics or Accounting and strong communication skills in German and English. The role offers a flexible work schedule, opportunities for remote work, and various employee benefits including generous vacation time and professional development support.

Leistungen

Flexible work schedule and location options

Opportunities for remote work, sabbaticals, and changing work environments

Team building and learning activities

Support for continuous learning and professional growth

Paid time for charitable activities

Programs to support mental and physical health

Encouragement to take time off for rest and travel

Fair pay and retirement benefits

Support for bike commuting

Discounts through our benefits partner

Qualifikationen

• Strong verbal and written communication skills in German & English (C1+).
• Previous experience helping customers troubleshoot and resolve issues.
• Background in Economics, Accounting, or a related discipline is essential.

Aufgaben

• Be the single point of contact for our customers.
• Assist users with challenges via phone and remote support.
• Contribute to knowledge-based articles & guides.

Kenntnisse

Strong verbal and written communication skills in German & English (C1+)

Previous experience helping customers troubleshoot and resolve issues

Strong knowledge of MS Office, especially Excel

Ability to work independently and as part of a team

Ausbildung

Background in Economics, Accounting, or a related discipline

Jobbeschreibung

User Support Consultant (all genders), remote, de

Client:

LucaNet

Location:

Remote, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ae2a0561ce2a

Job Views:

4

Posted:

24.08.2025

Expiry Date:

08.10.2025

Job Description:

The Role

Following recent investments and planned growth by Lucanet, we anticipate a substantial increase in customers using our flagship products. We require additional user support to ensure all customers maximize their use of our product suite. Your role will be to assist customers in troubleshooting their problems and issues.

Sometimes this will involve simple guidance, such as correcting user input errors, guiding them through our platform to their desired outcome. Other times, it will require technical troubleshooting, necessitating liaising with various teams within our business to resolve issues efficiently and satisfactorily.

This is an exciting period of sustainable growth for us. While there will be challenges, you will play a vital role in helping us navigate these and provide best-in-class service to our customers.

This is a fully remote role with the option to attend LucaNet offices in Berlin at your discretion. We also offer interview preparation courses.

What you'll do

• Be the single point of contact for our customers
• Contribute to knowledge-based articles & guides
• Assist users with challenges via phone and remote support

What you bring to the table

• A background in Economics, Accounting, or a related discipline [ESSENTIAL]
• Strong verbal and written communication skills in German & English (C1+) [ESSENTIAL]
• Previous experience helping customers troubleshoot and resolve issues [ESSENTIAL]
• Strong knowledge of MS Office, especially Excel
• Ability to work independently and as part of a team

Perks at work

• LucaFlex – Flexible work schedule and location options
• Mobile Work – Opportunities for remote work, sabbaticals, and changing work environments
• Team Spirit – Team building, learning, and celebration activities
• Learning & Development – Support for continuous learning and professional growth
• Charity Time – Paid time for charitable activities
• Health & Wellbeing – Programs to support mental and physical health
• Generous vacations – Encouragement to take time off for rest and travel
• Support for personal and professional development through targeted programs
• Compensation and Company Pension Plan – Fair pay and retirement benefits
• JobRad – Support for bike commuting
• Staff Discounts – Discounts through our benefits partner

Note: If you do not hold a passport for the country of the vacancy, a work permit may be required. For more info, see our Blog. Do not provide bank or payment details when applying. All applications must be submitted via the 'Apply now' button.