Technical Writer / Enablement Consultant

EuroView. Ltd.; Kronberg im Taunus; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

A leading software house company in Germany is seeking an experienced IT Trainer to guide new users through the introduction of their IT solutions. The ideal candidate will have significant experience in IT training and skills in both presentation and digital content creation. This role offers a hybrid work model and modern equipment, along with exciting projects in a collaborative team environment.

Leistungen

Hybrid work model

Modern technical equipment

Exciting projects

Open communication culture

Continuous qualification opportunities

Regular team events

Qualifikationen

• Several years of experience in designing and delivering IT training, workshops or onboarding programs.
• Excellent presentation and facilitation skills in both German and English.
• Experience in creating digital learning content and practice-oriented training documentation.

Aufgaben

• Guide new users through the introduction of IT solutions and deliver targeted training sessions.
• Design and develop practice-oriented training materials and ensure they are up to date.
• Collect and analyze feedback from training sessions to enhance user experience.

Kenntnisse

IT training experience

Presentation skills

Digital content creation

Time management

Technical affinity

Tools

Java

React

React Native

Jobbeschreibung

Salary

50.000 - 80.000 per year

Requirements

• Several years of experience in designing and delivering IT training, workshops or onboarding programs.
• Excellent presentation and facilitation skills in both German and English, combined with strong didactic expertise.
• Experience in creating digital learning content (e.g., e-learning modules, videos, interactive formats) and practice-oriented training documentation.
• A self-driven, structured way of working with strong time management skills and a high service orientation.
• Strong technical ainity and the ability to quickly grasp new software solutions; ideally complemented by experience working with public institutions and non-profit organizations (e.g., municipalities, trade unions, associations, foundations).

Responsibilities

• You will guide new users through the introduction of our IT solutions and deliver targeted training sessions for different user groups (end users, power users, administrators) both on- site and online.
• You will design and develop practice-oriented training materials (documentation, tutorial videos, interactive workshops) and ensure they remain up to date in our learning management system.
• You will collect and analyze feedback from training sessions, derive improvement opportunities, and thereby continuously enhance the user experience.
• You will work closely with our support team, assist with user inquiries when needed, and leverage insights gained to improve your training offerings.
• Acting as a bridge between product, support, and end users, you will help ensure our IT solutions are successfully adopted and sustainably used in everyday operations.

Technologies

• Support
• Java
• React
• React Native

More

We are hiring this role for a software house company with HQ in Frankfurt.

Here are benefits that the company offers

• Hybrid work in a 3 / 2 model three days in the office, two days remote balancing your personal needs with project requirements
• Modern technical equipment for your (home) office as well as an accessible workplace in our office close to Frankfurt Central Station
• Exciting projects and clients in a highly relevant field, working in a German- and English- speaking team
• Open communication, flat hierarchies, and a strong culture of feedback and learning from mistakes
• Individual and continuous qualification as well as opportunities for personal development
• Weekly Breakfast Club for cross-team exchange, plus regular team events to strengthen collaboration