Technical Specialist (m/f/d)

Statkraft; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading renewable energy company is seeking a Technical Specialist in Düsseldorf, Germany, to support local IT operations. This role involves providing Level 2 support, handling service requests, and ensuring smooth IT services. The ideal candidate should have a strong service orientation, experience with IT operations, and excellent communication skills in both German and English. Join a company dedicated to sustainability and make a meaningful impact while developing your career in a dynamic environment.

Leistungen

Unlimited learning opportunities

Flexible working solutions

Work-life balance principles

Qualifikationen

• Experience in operations of IT clients, servers, and networks.
• Familiarity with ITIL framework preferred.
• Able to work independently and learn quickly.

Aufgaben

• Handle local IT support and assistance.
• Coordinate service requests and incidents.
• Provide Level 2 hardware and software support.

Kenntnisse

Service orientated

Windows clients and servers

Network components and printers

Video conferencing systems

Communication skills in German

Communication skills in English

Jobbeschreibung

Statkraft has been making clean energy possible for over a century. Unrivaled pioneering spirit and a strong commitment towards a more sustainable future. That’s what we offer. Today, we are Europe’s largest renewable energy producer and employ more than 7.000 colleagues in 20+ countries around the world. Our vision is clear - to renew the way the world is powered. But there is more work to be done and that is why we need you to help us.

We promise, that here with us, you will power a brighter future. You will take ownership for projects, you will collaborate across boundaries, you will embrace new skills, guide and be surrounded by some of the smartest people in the industry. Together, we lead the energy transition to ensure a more sustainable future for our customers, society and future generations. And we look forward to doing this together with you.

Job Description

We are currently looking to hire a Technical Specialist based in Düsseldorf, Germany. Infrastructure Operations is a department within IT, having the overall responsibility for day-to-day operations of IT services in Statkraft, either through service providers or own resources. The team is also responsible for local support globally. We are now looking to strengthen our Local Technical Support team and seek a Technical Specialist to handle level2 local IT needs for the Dusseldorf office in Germany. You will work in a dynamic operational environment as part of our Operation Centre and Local Technical Support team, collaborating with a large IT environment (500+ employees) in continuous development. You will report to Manager Infrastructure Support.

In your role you will:

• Handle issues requiring local physical presence and be available for the users requiring IT support and assistance.
• Handle and coordinate Events, Incidents, Service requests and Changes related to the local IT environment.
• Provide desktop swap‑out, Level 2 hardware and system software support to include but not limited to engineering workstations, laptops, desktops, smart phones/tablets and other devices as mutually agreed and defined.
• Provide technical support for special events such as annual meetings, board meetings, training sessions, for both internal/ external end users, etc.
• Work as a Hand & Eye support for remote L2/L3 teams.

Qualifications

• Service orientated and professional
• Workexperience within operation of Windows clients, servers, network components, printers and video conferencing systems
• Knowledge about IT process management framework, preferably ITIL
• Quick learner who likes to work independently on assigned tasks
• Self-driven and energetic, able to perform under pressure
• Excellent communication skills in German and English – written and spoken

Additional Information

At Statkraft, you’ll shape a career that is truly forward-facing with many amazing opportunities and offerings to match. This includes (non-exclusive):

• Unlimited learning opportunities at various levels of the organisation
• The chance to grow your career alongside a truly global network of experts, leaders, specialists and graduates from different countries and backgrounds.
• The opportunity to work somewhere with pride, and to be able to honestly say “My work is contributing to saving the planet”.
• A work culture that puts emphasis on the individual, offering flexible working solutions, and work life balance principles.

Our vision is to renew the way the world is powered. To navigate the complex journey ahead, we need every voice at the table. We therefore work actively to be a diverse and inclusive workplace and welcome all applicants regardless of background, gender, age, sexual orientation, religious belief, ethnicity, nationality or disability.

Statkraft offers competitive terms of employment and benefits schemes, and we’re a trusted employer that puts the safety of our people first. We believe that a safe and healthy working environment is a matter of choice, not chance.

We manage critical infrastructure and services in several countries. All applicants must therefore be eligible for security clearance and authorisation.