Technical Advisor (m/f/d) French Support

Concentrix - CA; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global customer experience company in Berlin is seeking a Technical Advisor (m/f/d) with strong French and English skills. The role includes providing technical support to clients on various platforms and advising on social media integration. The position offers a competitive salary of 2,950€/mon. plus bonuses, with a focus on creating exceptional customer experiences. No weekend work is required, as the office operates during standard weekdays.

Leistungen

Fixed salary

Performance bonuses

Paid training

Relocation support

Qualifikationen

• Completed education in the technical field.
• At least 1 year experience in sales.
• Experience with social media advertising is welcome.

Aufgaben

• Contact customers via phone, chat, and email.
• Provide assistance in solving technical challenges.
• Advise customers on technical integration and process improvement.

Kenntnisse

French language skills

English language skills

Customer service orientation

Analytical thinking

Ausbildung

Education in the technical field

Tools

MS Office

API/SDK integration

Jobbeschreibung

Technical Advisor (m/f/d) French Support

Job Description

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

French speaking Technical Advisor (m/f/d) Social Media Support

Start your new career today and profit from our benefits for you:

• We pay you a fixed salary of 2950€/mon. Gross*.
• Performance should pay off! Earn up to 737.50€ bonus on top every month!
• Your weekend belongs to you: No weekend and holiday work thanks to our classic office hours from Mon-Fri between 8.45h and 17.15h.
• Fit for the job: thanks to our paid training you are perfectly prepared for the job
• It's an On‑site position. You will work in our wonderful office at Friedrichshain‑Kreuzberg, Berlin.

Due to our great growth, we are looking for Technical Supporter (m/f/d) with strong French and English language skills for our Sales department to help us create exceptional customer experiences for the largest social media platform in the world.

In our offices in Berlin, 1950 employees in over 12 languages take care of communication via phone, chat or mail processing with our clients' customers.

Join our multilingual team and advise small and medium‑size companies on their accounts:

• As a technical supporter, you will contact customers via phone, chat and email after making an appointment
• You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges
• Thanks to your analytical approach, you identify content and performance potentials and advise the customer on the technical integration and improvement of processes
• You accompany your customers during the implementation of measures
• With diligence, you track the successes of the customers through constant monitoring

Your skills:

• You have completed an education in the technical field, already worked as a technical customer consultant (m/f/d) in an agency, in the help desk or as an employee in IT support?
• You have at least 1 year experience in sales.
• Previous experience with social media advertising, digital marketing and various tools such as Pixel, MS Office and electronic mail systems as well as API/SDK integration is welcome.
• Reliability, high customer orientation as well as analytical thinking characterize your daily work.
• Thanks to your circumspect nature and an quality sales skill, customers are always perfectly advised.
• You have a very good and secure knowledge of French and English, both written and spoken.

By the way, did you know?

You are not from Berlin, but you can imagine moving to our capital city?

We support our employees with a one‑time relocation bonus of up to 1,500 € for relocations from abroad and up to 700 € within Germany (distance to Berlin minimum 100 km).

About us:

We are versatile – we have colleagues from a wide range of industries such as gastronomy, retail, logistics & transport, tourism, care, event management, cleaning and many more.

With 280,000 colleagues around the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s largest and most recognizable companies. We are passionate about our diverse and passionate employees around the world.

For us, it is natural to be an inclusive employer that promotes and values diversity. We live diversity, respect and equal opportunities, irrespective of age, gender identity, sexual orientation, disability, social and national origin, or ethnic and national affiliation. Our cultural guideline "We all contribute and are 1 Concentrix" expresses exactly these values. We want to create a barrier‑free environment where everyone can show their full talents.

The figure refers to a gross monthly income for a full‑time job. If you would like more information on this, then you can find out more in your personal job interview.

Location: DEU Berlin - 10 East Building

Language Requirements: English (Required), French (Required)

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