Support Engineer, Managed Operations

Amazon; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Ein führendes Cloud-Technologieunternehmen in Berlin sucht erfahrene Support-Techniker zur Unterstützung der European Sovereign Cloud. Bewerber sollten fließend Englisch sprechen, Erfahrung mit technischen Support-Problemen haben und sich mit Linux-Systemen auskennen. Es wird eine umfassende Einarbeitung und vielfältige Entwicklungsmöglichkeiten geboten.

Leistungen

Mentorship und berufliche Entwicklung

Flexible Arbeitszeiten

Relocation-Unterstützung

Qualifikationen

• Erfahrung im Umgang mit technischen Supportproblemen.
• Verständnis der Linux-Betriebssysteme und der besten Praktiken.
• Erfahrung im Support von Cloud-Systemen.

Aufgaben

• Überwachen Sie den Start der European Sovereign Cloud.
• Zusammenarbeiten mit globalen AWS-Teams zur Verbesserung der Verfügbarkeit.
• Aufbau eines Entwicklungsteams für skalierbare Dienste.

Kenntnisse

Technischer Support

Linux-Betriebssysteme

Fehlerbehebung

Cloud-Systeme

Tools

CloudWatch

Grafana

Infrastructure as Code

Jobbeschreibung

Stellen-ID: 2902104 | Amazon Web Services Development Center Germany GmbH

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced support engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, for EU customers. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Key responsibilities

• Oversee the launch of the ESC in 2025, working closely with global AWS teams and influencing the evolution of AWS services and technology.
• Collaborate with technology leaders to enhance day-to-day operations and improve availability, reliability, latency, performance, and efficiency of the ESC.
• Contribute to building a best-in-class development engineering and operations team that delivers scalable services with a high-availability experience for EU customers.
• Support early-career professionals seeking experience in operating distributed systems in line with AWS’ commitment to customer satisfaction and continual innovation.

A day in the life

You’ll typically spend your time resolving less time-sensitive issues for software systems under your care, while continuously seeking ways to improve services, procedures, documentation, and tools. When SOPs are undefined or ambiguous, you’ll use judgment on when to escalate and when to dive deep to learn. You’ll be the go-to person for keeping your team’s systems running efficiently.

You may be required to participate in occasional “on-call” rotations to resolve incidents occurring out-of-hours.

Eligibility requirement

• Fluency in written and spoken English is required.
• Successful applicants must have the legal right to work in Germany
• Amazon will provide relocation support for successful applicants relocating within the European Union

About the team

Utility Computing (UC) European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS UC provides product innovations—from foundational services such as Amazon S3 and EC2—to consistently released new innovations that differentiate AWS services and features. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

About AWS

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, earning trust from startups to Global 500 companies.

Inclusive Team Culture: Our affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by bold ideas and diverse perspectives.

Mentorship & Career Growth: We strive to raise performance and provide knowledge-sharing, mentorship, and career-advancing resources to help you develop as a professional.

Work/Life Balance: We value work-life harmony and strive for flexibility to support you at work and at home.

GRUNDQUALIFIKATIONEN

• Experience working with technical support problems that may cross technology domains and interfacing with complex and/or critical escalations
• Understanding and experience with Linux operating systems and proficient in executing standard operating procedures and using operational best practices
• Experience supporting cloud systems or other software services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems

BEVORZUGTE QUALIFIKATIONEN

• Familiarity with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)
• Able to read scripts or code with comments to understand how something should be operating
• Familiarity operating services in AWS
• Experience performance tuning software applications and optimizing fleet utilization
• Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.