ServiceNow Consultant

Empiric; Berlin; Remote; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading technology consulting firm is seeking a Senior ServiceNow Technical Consultant to deliver high-quality ServiceNow solutions. You will engage directly with clients in the DACH region, lead implementations, and support pre-sales activities. Must have 5+ years of ServiceNow experience and native-level German skills. This fully remote position requires strong technical and interpersonal skills. Demonstrated ability to work independently while fostering strong customer relations is essential.

Qualifikationen

• 5+ years of hands-on ServiceNow experience in technical consulting roles.
• Very strong JavaScript/scripting capabilities within the ServiceNow ecosystem.
• Native-level German language skills—written and spoken.

Aufgaben

• Lead the technical design, configuration, and implementation of ServiceNow modules.
• Engage directly with customers in the DACH region.
• Develop, customize, and troubleshoot ServiceNow applications.

Kenntnisse

ServiceNow experience

JavaScript scripting

Client engagement

Technical consulting

Proactive mindset

Tools

ServiceNow

Jobbeschreibung

Duration: 6 months

Location: Remote

Language: German speaking

Start date : 1st January 2026

We are looking for a Senior ServiceNow Technical Consultant with a strong technical background, exceptional client-facing skills, and the ability to work proactively within German-speaking enterprise environments. You will play a key role in delivering high-quality ServiceNow solutions, guiding customers through technical and functional decisions, and supporting pre‑sales engagements where needed.

Key Responsibilities

• Lead the technical design, configuration, and implementation of ServiceNow modules across multiple functional areas.
• Engage directly with customers in the DACH region to understand business requirements, translate them into technical solutions, and ensure successful project delivery.
• Develop, customize, and troubleshoot ServiceNow applications using strong JavaScript and scripting expertise.
• Provide advisory support to clients with a strong business mindset and high level of social competence.
• Contribute to pre‑sales activities—including solution scoping, effort estimation, and technical demonstrations—where required.
• Work proactively to foster growth within German accounts and maintain strong customer relationships.
• Collaborate with internal and external stakeholders to ensure best‑practice implementations and high service quality.

Required Skills & Experience

• 5+ years of hands‑on ServiceNow experience in technical consulting roles.
• Very strong JavaScript / scripting capabilities within the ServiceNow ecosystem.
• Demonstrated ability to work independently with clients, gathering requirements and delivering end‑to‑end solutions.
• Broad, modular ServiceNow background (e.g., ITSM, ITOM, HRSD, CSM, etc.).
• Native‑level German language skills—written and spoken.
• Strong social skills, open personality, excellent communication, and a proactive mindset.
• Ability to work fully remote while maintaining high collaboration standards.
• Experience supporting pre‑sales activities is highly valuable.

Certifications

• ServiceNow CSA (Certified System Administrator) – required
• Additional certifications (CIS, CAD, etc.) are a plus.

Interview Process

• 2-stage interview process
• Stage 1 : Technical and experience-focused discussion
• Stage 2 : Client-facing / cultural fit assessment