Senior Service Operations Manager - Germany

Sungrow - EMEA; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A green tech company is looking for a Senior Service Operations Manager in Munich, Germany. You will establish service processes across Europe and optimize performance using project management principles. The ideal candidate has a Master's degree, experience in after-sales service, and a solid understanding of IATF 16949 standards. Strong communication skills in English and Chinese are necessary, and willingness to travel up to 50% is required. Join us to shape the future of service excellence in the green tech industry.

Qualifikationen

• Proven experience in after-sales service or project management within the automotive or regulated industries.
• Solid understanding of IATF 16949 and its core tools such as APQP, PPAP, FMEA, SPC.
• Willingness to travel up to 50% across Europe.

Aufgaben

• Establish and optimize service processes across Europe.
• Manage third-party service partner performance through training and certification.
• Act as liaison between China HQ and European teams.

Kenntnisse

Project management

Cost-efficiency projects

Financial acumen

Service process optimization

Strong communication in English and Chinese

Ausbildung

Master’s degree in engineering or quality management

Tools

IATF 16949 standards

PMP methodology

Jobbeschreibung

Your mission

Hello there and a warm welcome here at Sungrow!

We have an exciting new position for you to consider : our next Senior Service Operations Manager for the European region.

Curious what this role is all about? Let’s dive in :

• Establish and optimize service processes across Europe, integrating IATF 16949 quality management principles.
• Lead cost-efficiency projects using PMP methodology, focusing on service network optimization and inventory control.
• Manage and enhance third-party service partner performance through training and certification programs.
• Act as the key liaison between our China HQ and European teams, ensuring smooth collaboration and customer satisfaction.
• Drive proactive quality assurance by shifting from reactive maintenance to preventive process control.
• Analyze service-related financial data to identify cost-saving opportunities and improve operational efficiency.

Your profile

That sounded great, right? Now, we want to make sure you feel happy in your position. Therefore, it would be ideal if you bring the following background :

• Master’s degree in engineering, quality management, or a related field.
• Proven experience in after-sales service or project management within the automotive or similarly regulated industries.
• Solid understanding of IATF 16949 and its core tools (APQP, PPAP, FMEA, SPC).
• PMP certification and hands‑on project management experience.
• Strong financial acumen with the ability to interpret service‑related financial statements.
• English and Chinese C1; German is a plus.
• Willingness to travel up to 50% across Europe.

Why us?

Join a dynamic and cross‑functional service team that bridges innovation between our European operations and China HQ.

We are passionate about building lean, efficient, and customer‑centric service systems that truly make a difference.

Here, your ideas and leadership will directly shape the future of service excellence in the green tech industry.

About us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All !

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility‑scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!