Senior Customer Success Manager (fdm) French speaking, remote

RaiseNow; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A dynamic technology firm in Germany is seeking a Senior Customer Success Manager to support strategic accounts and drive digital fundraising initiatives. The ideal candidate will have several years of experience in customer success within a SaaS environment. Strong communication skills in English and French are essential. This role offers a flexible work schedule, 5 weeks of paid leave, and opportunities for personal development within a diverse and innovative company culture.

Leistungen

5 weeks paid annual leave

Flexible work schedules

Sabbatical options

Yearly educational leave

Free access to psychological counselling

Regular team events

Workation opportunities

Qualifikationen

• Several years of customer success experience in a SaaS digital fundraising or payment service provider environment.
• Technical background in the form of a university degree or relevant work experience.
• Experience working with programming languages, APIs, and JSON objects.

Aufgaben

• Build trusted relationships and act as a strategic partner to customers.
• Advise clients on effective fundraising strategies and digital campaigns.
• Onboard new customers and guide them in using tools.

Kenntnisse

Customer success experience

Technical background

Programming languages & APIs

Communication skills

Fluent English and French

Ausbildung

University degree or relevant work experience

Jobbeschreibung

This is what its about

Please note: You can work from our office in Berlin Brussels or completely remotely within Germany or Belgium. The possible working hours are 32 to 40 hours per week.

We’re RaiseNow and were passionate about making charitable giving more cost-efficient donor-friendly and successful. Our technology is supporting organisations like Save the Children International WWF Amnesty UNICEF as well countless clubs and smaller charities. Join us on this mission as our new French speaking Senior Customer Success Manager (f/m/d) to drive meaningful change!

In this role you will manage a portfolio of strategic accounts building trusted partnerships that drive measurable success and long-term satisfaction. You guide strategic clients in creating and optimizing high-impact digital fundraising strategies while ensuring they get maximum value from RaiseNow's tools. Your combination of digital customer journey expertise and technical know-how will enable you to make a real difference all while contributing to a greater cause.

Your mission

As Senior Customer Success Manager (f/m/d) French speaking you will

• Build trusted long-term relationships and act as a strategic partner to customers in their fundraising success
• Advise and support clients in designing effective fundraising strategies and high-impact digital campaigns
• Onboard new customers and guide them in adopting RaiseNow tools into sustainable fundraising and membership workflows
• Be a go-to expert for digital fundraising continuously learning and sharing best practices
• Proactively address technical challenges resolve support tickets and collaborate with internal teams to deliver creative solutions
• Analyze customer datato drive retention spot growth opportunities and lead renewals and account expansion

Your profile

• Several years of customer success experience in a SaaS digital fundraising or payment service provider environment
• Technical background in the form of a university degree or relevant work experience. Bootcamps or similar are also welcome
• Experience working with programming languages APIs JSON objects and concepts in payment technology is highly desirable.
• The ability to articulate technical concepts with both technical and non-technical audiences
• Strong written and verbal command of English and French (C1)

Nice to have:

• Experience working in digital fundraising
• Strong command of German or Dutch

Why RaiseNow

We value diversity and therefore welcome all applications - regardless of gender nationality ethnic and social background religion/belief disability and age.

• A future-oriented job in a meaningful environment with an international team
• Enjoy flexibility around your working time and place: We offer flexible work schedules with annual working time as well as temporary working abroad options all in a remote first setup
• 5 weeks paid annual leave plus additional PTO days per year with RaiseNow your birthday as PTO
• We know that time is precious: Were part of the pledge 1% initiative offer sabbatical options and yearly educational leave for everyone
• Your health is important: our partner Instahelp gives you free access to psychological counselling when youre not feeling well
• The perks of joining a scaleup: short decision paths transparent communication and regular team events one workation per year to meet all colleagues in one spot
• An innovative working environment with a culture of transparency trust and mutual respect
• Project autonomy and space for personal development from the beginning

About us

We’re RaiseNow and were passionate about making charitable giving more cost-efficient donor-friendly and successful. Our technology is supporting organisations like Save the Children International WWF Amnesty UNICEF and many others.

With our work we contribute to making the world a better our remote-first setup we cherish our strong team spirit and believe work can be both: meaningful and fun.

Our daily work is guided by our six team values: freedom growth team spirit purpose diversity and appreciation as well as trust and respect.

Through our work we tackle some of the biggest challenges that our planet faces.

If you love to learn and thrive in a culture shaped by trust respect and freedom join us on our exciting journey!

Required Experience: Manager

Key Skills:

• Acting
• Anti Money Laundering
• Electrical Designing
• Marketing & Promotions
• Dsp
• Immigration

Employment Type: Full-Time

Experience: years

Vacancy: 1