Senior Customer Success Manager (F/M/D)

Valuedesk GmbH; Bielefeld; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A dynamic SaaS company is seeking an experienced Account Manager to drive client success in Bielefeld. In this role, you will provide strategic consulting for national and international clients, helping them achieve their goals through tailored solutions. The ideal candidate has significant experience in the B2B SaaS environment and strong communication skills. This position offers hybrid working options and various benefits.

Leistungen

Hybrid working model

Flexible working hours

Learning and development program

Competitive salary

Company pension plan

Public transport job ticket

Business bike leasing options

Qualifikationen

• At least 3 years of experience as an Account Manager or similar role.
• Experience working with clients in industrial or manufacturing sectors.
• Ability to communicate confidently at management and executive level.

Aufgaben

• Act as the central point of contact for national and international clients.
• Support key decision-makers to maximize solution impact.
• Identify opportunities for account growth and license expansion.

Kenntnisse

Experience in B2B SaaS

Cost and process optimization

Strategic thinking

CRM proficiency

Fluent in German

Fluent in English

Tools

HubSpot

Jobbeschreibung

Do you want to do more than just maintain customer relationships — are you driven to actively grow them and deliver real value? Are you passionate about helping companies unlock their full performance potential? Then join our Customer Success Team!

With a high degree of autonomy, strategic responsibility, exciting top-level clients, and an innovative SaaS solution, this is your opportunity to take on a dynamic role in a growing company.

Who You Are:

• You bring at least 3 years of experience as an Account Manager, Management Consultant, or in a similar advisory role — ideally in the B2B SaaS environment
• You have extensive experience working with clients in industrial or manufacturing sectors and a strong background in cost and process optimization
• You think strategically, analyze customer needs, and develop tailored, value-driven solutions
• You are confident communicating at management and executive level, and you know how to proactively engage and retain customers
• You are proficient with CRM systems (e.g., HubSpot) and other modern account management tools
• You are open to occasional business travel
• You are fluent in German and English, both written and spoken

Our Stack:

#be human - what your colleagues say:

What You Will Do:

• You will act as the central point of contact for your national and international clients, providing strategic consulting and driving their long-term success by helping them achieve their goals
• You will support key decision-makers (e.g., program leads, department heads, executive management) to ensure our solution delivers maximum impact
• You will identify opportunities and potential challenges early on and develop tailored action plans — through regular performance reviews and project steering meetings, you help clients reach their targets efficiently
• You will lead targeted training sessions and support clients during implementation to ensure they leverage the full potential of our solution
• You will create target group-specific dashboards and performance reports to support enterprise-wide performance management
• You will present new product features and plan their rollout in close collaboration with the client — always with the goal of maximizing customer value
• You will identify opportunities for account growth and license expansion, contributing to the long-term development of the customer relationship

Our Product:

Our Benefits:

• Hybrid working model with an office-first approach (60/40) after the onboarding phase
• Flexible working hours that support a healthy work–life balance
• Freedom to choose your preferred work device (macOS or Windows)
• Mentoring and support from competent, experienced colleagues
• A generous learning and development program
• Attractive employee referral program
• Competitive salary, based on your experience and qualifications
• Company pension plan
• A centrally located office in Bielefeld’s historic city center
• Public transport job ticket
• Business bike leasing options
• The opportunity to work remotely from abroad (workation)

#More than fun - Zeitlose Mehrwerte:

#The little but important extra - Unsere Benefits: