Research Manager, Strategic Research, Client Service, Bilingual English/Korean

Guidepoint; Düsseldorf; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading research enablement platform is seeking a Research Manager in Düsseldorf. The role involves managing client requests, recruiting experts, and optimizing client services. Candidates should be fluent in English and Korean, possess a relevant degree, and have at least 2 years of experience. This position offers competitive compensation and opportunities for professional growth in a casual work environment.

Leistungen

Competitive compensation

Entrepreneurial environment

International exposure

Casual working environment

Team events

Qualifikationen

• 2+ years of professional experience.
• Experience with consulting or professional services is a plus.

Aufgaben

• Manage client requests including project scope changes and expert scheduling.
• Research and recruit appropriate experts for discussions and surveys.
• Work closely with Sales and Relationship Management teams for optimization.

Kenntnisse

Fluent in English

Native in Korean

Attention to detail

Sense of urgency

Process-oriented

Advanced professional communication

Ausbildung

Bachelor’s or Master’s degree

Jobbeschreibung

Overview

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Play a vital role in Guidepoint’s success. If you are looking to advance your career and hone your project, people, and relationship management skills in a fast-paced, team-focused environment, this Research Manager, Client Service position at Guidepoint may have your name on it.

Responsibilities

• Manage client requests including project scope changes, expert scheduling and rescheduling, follow-up queries for experts, and facilitating new project requests.
• Research, identify, recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to clients.
• Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system.
• Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s services.
• Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests.
• Be knowledgeable of and follow client-specific compliance procedures.

Experience You Will Bring

• Bachelor’s or Master’s degree
• 2+ years of professional experience
• Experience with consulting or professional services is a plus

Skills You Will Bring

• Fluent in English and native in Korean
• Intellectual curiosity and desire to learn
• Attention to detail: ability to follow multi-pronged email threads, manage scheduling, and understand client requests
• Sense of urgency: thrive in a fast-paced environment with many stakeholders
• Process-oriented: organized across multiple projects and aligned with EMEA teams for cross-office continuity
• Advanced professional communication: communicate with consultants at top global firms and organize high volumes of information into concise emails while maintaining customer service etiquette

Candidates can be based anywhere in Germany.

What We Offer

• Competitive compensation
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the Global Guidepoint service teams
• Casual working environment
• Summer and winter team events

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.

Backed by a network of over 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.