Remote Customer Advisor for HBO Max Turkey-based

Velenosi&Meredith; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer support company is looking for fluent German-speaking Customer Support Advisors to assist users of HBO Max. This remote position requires strong communication and problem-solving skills, with responsibilities including technical support and account inquiries. Applicants must have a C1 level in German and reside in Turkey. The role offers competitive net salary, bonuses, and private health insurance in a multicultural team environment.

Leistungen

Online 10-day onboarding training

Net Salary: 30,000 TL

Quality Bonus: 10%

Meal Allowance: 4,500 TL

Private Health Insurance: Maphre ÖSS

Qualifikationen

• Fluent in German (C1) and English (B1) required.
• Turkish ID required, must reside in Turkey.

Aufgaben

• Provide customer support through phone, email, chat, and social media.
• Assist customers with technical issues, account, and content inquiries.
• Follow internal processes and elevate cases when needed.
• Deliver service with empathy, accuracy, and professionalism.

Kenntnisse

Fluent in German (C1)

Strong communication skills

Problem-solving skills

Multitasking skills

Computer literacy

Jobbeschreibung

Remote Customer Advisor for HBO Max Turkey-based Velenosi&Meredith • Berlin, Berlin, Germany

About the Role

We are looking for German‑speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription‑related questions across multiple channels.

This is a remote position and all necessary equipment will be provided.

Project: HBO Max
Contract: Full‑Time
Location: Remote (only residents in Turkey)
Languages Required: German C1, English B1
Shifts: Rotating shift schedule (5 days per week)
Summer Shifts: 10:00 – 19:00, 13:00 – 22:00, 16:00 – 01:00
Winter Shifts: 11:00 – 20:00, 14:00 – 23:00, 17:00 – 02:00

Responsibilities

• Provide customer support through phone, email, chat, and social media
• Assist customers with technical issues, account and content inquiries
• Follow internal processes and elevate cases when needed
• Deliver service with empathy, accuracy, and professionalism

Your Profile

• Fluent in German (C1) and English (B1)
• Strong communication, problem‑solving, and multitasking skills
• Computer literacy
• Turkish ID (must reside in Turkey)

What We Offer

• Online 10‑day onboarding training
• Net Salary: 30 000 TL
• Quality Bonus: 10%
• Meal Allowance (Pluxee Card): 4 500 TL
• Private Health Insurance: Maphre ÖSS

Why Join Us

Become part of a dynamic multicultural team supporting one of the world’s leading streaming platforms, HBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!

If you’re interested, apply or send your CV to