Program Manager, EU Credit Business Operations

Amazon; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading eCommerce company in Munich is looking for a Program Manager to enhance operational excellence for credit payment products. The successful candidate will manage relationships with financial partners and internal teams, resolving issues and driving improvements in customer experiences. This role requires strong project management skills, fluency in English, and the ability to lead process improvements in a dynamic environment. Join a collaborative team committed to continuous improvement and sustainable operations.

Qualifikationen

• Strong experience in project and program management.
• Ability to use data and metrics to measure impact.
• Experience in leading process improvements.

Aufgaben

• Facilitate relationships with third-party partners.
• Manage program life-cycles and define objectives.
• Develop and analyze metrics to assess performance trends.

Kenntnisse

Project management

Data analysis

Cross-functional collaboration

Problem solving

Fluent English

Fluent French

Fluent Spanish

Fluent German

Fluent Italian

Ausbildung

Bachelor's degree or equivalent

Master's degree in relevant fields

Jobbeschreibung

The EU Credit Business Operations team is seeking a hands‑on, multi‑talented Program Manager to drive operational excellence for our Credit payment products, which are offered in collaboration with external financial partners. In this role, you’ll manage relationships with third‑party partners and internal stakeholders while driving projects that improve customer experience across Amazon’s payment ecosystem. You’ll identify operational gaps, resolve customer‑impacting issues, and develop metrics to assess performance trends. This position offers an excellent opportunity to make a significant impact on both customer and partner experiences in a fast‑paced, dynamic environment.

Key Job Responsibilities

• Facilitate relationships with third‑party financial partners and internal teams, driving cross‑functional collaboration to support payment products post‑launch
• Manage program life‑cycles, define objectives, and deliver projects to improve customer pain points within the larger Payments organization
• Identify operational gaps and develop requirements for new projects, applying relevant tools and mechanisms to measure progress
• Resolve customer‑impacting issues and work with internal teams to improve credit customers’ experience through standardized processes and automation
• Develop and analyze metrics to assess performance trends, conduct deep dives in all areas of product responsibilities, and demonstrate significant annual efficiency improvements

A Day in the Life

In this role, you’ll start your day monitoring key metrics and addressing any urgent customer or technical escalations from our financial partners. You’ll collaborate with internal stakeholders like Product, Marketing, Legal, Engineering, and Customer Service teams to improve credit payment processes. Throughout your day, you’ll balance tactical operations support with strategic project work—perhaps leading a cross‑functional meeting to address customer friction points, analyzing performance data to identify improvement opportunities, or documenting process enhancements to ensure scalability of our credit payment products.

About the Team

The EU Credit Business Operations team manages multiple functions involving internal stakeholders and external financial partners. We focus on creating seamless customer journeys and improving credit customers’ experiences by working backwards from customer needs. Our team is committed to continuous improvement through standardization, automation, and elimination of repetitive tasks to build strong, sustainable processes. We ensure business scalability and higher customer satisfaction by maintaining strong relationships with both internal teams and external financial partners. Within this collaborative environment, we actively seek new ways to improve operations and enhance the customer experience across Amazon’s credit payment ecosystem.

Qualifications

• Experience in project and program management
• Experience using data and metrics to measure impact and determine improvements
• Experience working cross‑functionally with tech and non‑tech teams
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Bachelor’s degree or equivalent
• Master’s degree in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience leading process improvements
• Experience in complex problem solving, and working in a tight schedule environment
• Experience in creating process improvements with automation and analysis, or experience delivering results for large, cross‑functional initiatives/projects
• Speak, write, and read fluently in French, Spanish, German or Italian

Equal Opportunity Employer

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Accommodations

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