Operational Key Account Manager (f/m/d)

Nippon Express Europe GmbH; Düsseldorf; Hybrid; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

A leading global logistics provider is seeking an Operational Key Account Manager based in Düsseldorf, Germany. This role involves managing client relationships, delivering tailored transport solutions, and ensuring operational excellence for key accounts. Candidates should have a degree in Business or Logistics, at least 3 years of experience in freight forwarding, and be fluent in English. The position offers a permanent role, a hybrid work model, and an attractive salary package.

Leistungen

Good Work-Life Balance

Work From Home option

Individual training and development budget

Attractive salary package

Qualifikationen

• Minimum of 3 years of experience in the freight forwarding industry, ideally within a vertical division.
• Fluent in English, additional language skills are a plus.
• Proficiency in Microsoft Office, CRM systems, and spot platforms.

Aufgaben

• Serve as the primary contact for assigned key accounts.
• Provide competitive spot rate quotations across multiple transport modes.
• Analyze client needs and offer tailored transport solutions.
• Support Key Account Managers with service reviews and strategic account planning.
• Manage customer data and oversee RFQ timelines.

Kenntnisse

Client relationship management

Analytical thinking

Communication skills

Negotiation skills

Ausbildung

Bachelor's degree in Business, Logistics or related field

Advanced degree or relevant industry certifications

Tools

Microsoft Excel

Salesforce

Tableau

Jobbeschreibung

The Nippon Express Group is one of the leading global logistics service providers, with its Japanese corporation headquartered in Tokyo. We offer a wide range of services including air and ocean freight forwarding, cargo handling, removal services, and warehouse operations. With over 73,000 professionals in 50+ countries and regions, the NX Group is renowned for its global presence.

We are currently seeking a motivated and detail-oriented Operational Key Account Manager to join our team. In this role, you will be responsible for the seamless execution of freight operations and the commercial success of assigned key accounts. Your tasks will include proactive spot quoting, margin optimization, client reporting, and participation in QBRs and MBRs. You will collaborate closely with the Regional or Global Key Account Managers, country sales teams, and international stakeholders to manage strategic key accounts across the assigned industry.

These are your key tasks:

• Serve as the primary contact for assigned key accounts, ensuring operational excellence, customer satisfaction, and commercial success.
• Provide competitive spot rate quotations across air, sea, road, and multimodal transport, in close coordination with procurement and pricing teams.
• Analyze client needs and offer tailored transport solutions while identifying upselling opportunities and supporting lead conversion.
• Support Key Account Managers and sales teams with service reviews, KPI tracking, reporting, and strategic account planning.
• Coordinate and conduct regular MBRs/QBRs, monitor performance metrics, and implement corrective actions to maintain service quality.
• Manage customer data, pricing, and sales pipelines through CRM tools, and oversee RFQ timelines and documentation.
• Ensure smooth business handover to operations, collaborating with internal stakeholders to maintain service consistency and quality standards.
• Build long term customer partnerships, fostering growth opportunities and aligning global capabilities with client needs.

• Bachelor’s degree in Business, Logistics, or a related field, an advanced degree or relevant industry certifications are advantageous.
• Minimum of 3 years of experience in the freight forwarding industry, ideally within a vertical division.
• Fluent in English (spoken and written), additional language skills (e.g., Dutch, French, German, or Japanese) are a plus.
• Extensive knowledge of air and ocean freight business models, with a solid understanding of key account management and sales processes.
• Demonstrated ability to deliver presentations, conduct commercial negotiations, and build lasting client relationships.
• Strong analytical, organizational, and communication skills, able to manage multiple priorities in a dynamic environment.
• Proven leadership qualities, including sound decision making and team motivation capabilities.
• Proficiency in Microsoft Office (particularly Excel and PowerPoint), experience with CRM systems and tools such as Salesforce, Tableau, and spot platforms is essential.

• A permanent position within a leading logistics company
• Stimulating tasks within a diverse and international environment with world known customers
• Great team members who will help you to get onboarded quickly
• Good Work Life Balance, possibility to Work From Home (hybrid or remote model)
• Individual training and development budget
• Attractive salary package