Nordic Speaking Customer Service for Renewable Energy industry

Patrique Mercier Recruitment; Deutschland; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An innovative recruitment agency is seeking a Nordic Speaking Customer Service Representative in Germany. This role focuses on providing exceptional customer service in the renewable energy sector. Ideal candidates will be fluent in a Nordic language and English, with prior customer service experience. The position includes benefits like private health insurance, competitive salaries, and a fully paid relocation package.

Leistungen

Private Health Insurance

Training & Development

Performance Bonus

Fully Paid Relocation Package

Free Greek Lessons

Qualifikationen

• Fluent in a Nordic language (e.g., Swedish, Norwegian, Danish, Finnish) and English.
• Previous customer service experience, ideally in renewable energy.
• Ability to work independently and in teams.

Aufgaben

• Provide exceptional customer service in Nordic languages.
• Assist with inquiries regarding energy services and products.
• Resolve complaints across various channels effectively.
• Educate customers about renewable energy options.

Kenntnisse

Fluent proficiency in a Nordic language

Strong problem-solving skills

Excellent communication skills

Empathetic approach

Tools

CRM software

Jobbeschreibung

Description

Patrique Mercier Recruitment is excited to announce an opening for a Nordic Speaking Customer Service Representative in the thriving Renewable Energy industry. We are a leading agency dedicated to connecting candidates with jobs in their native language across various countries, with expertise in diverse sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is tailored to ensure the perfect match between talented individuals and prospective employers. This role will support our commitment to providing exceptional customer experiences while contributing to the advancement of sustainable energy solutions. We are looking for a dynamic individual who is enthusiastic about renewable energy and possesses strong language skills to join our team and help customers navigate their inquiries effectively in a vibrant and supportive environment. Join us in our mission to connect top talent with their dream jobs abroad and make a meaningful impact in the customer service space within this crucial industry.

Responsibilities

• Provide exceptional customer service in Nordic languages to clients in the Renewable Energy sector.
• Assist customers with inquiries regarding energy services, products, and billing.
• Resolve customer issues and complaints promptly and effectively through various channels including phone, email, and live chat.
• Educate customers about renewable energy options, benefits, and services available to them.
• Collaborate with internal teams to ensure customer needs are met and feedback is communicated effectively.
• Track customer interactions and maintain accurate records in the CRM system.
• Continuously seek to improve customer service processes and suggest solutions for enhanced customer experiences.

Requirements

• Fluent proficiency in a Nordic language (e.g., Swedish, Norwegian, Danish, Finnish) and English, both written and spoken.
• Previous experience in customer service or a related field, preferably within the renewable energy or energy sector.
• Strong problem-solving skills with the ability to think critically and address customer needs efficiently.
• Excellent communication skills and an empathetic approach to customer interactions.
• Ability to work independently as well as collaboratively in a team-oriented environment.
• Proficiency in using CRM software and customer support tools.
• A genuine interest in renewable energy and a desire to contribute to sustainable practices.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight, transfer and the first 2 weeks hotel accommodation )
• Free Greek Lessons, Engagement Activities