L1 Support (mfd)

Boardwise GmbH; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A dynamic SaaS company is looking for a Support Specialist to manage customer environments and provide assistance. The role is 100% remote, offering flexibility and the chance to contribute to a culture of transparency and trust. Candidates should possess strong troubleshooting and communication skills, with native-level or fluent German language proficiency. This role emphasizes autonomy and team collaboration, with opportunities for growth in a rapidly evolving environment.

Leistungen

100% remote work

Flexibility over schedule

Transparent trust-based culture

Modern tools and processes

Frequent offsites and workshops

High level of autonomy

Clear development paths

Qualifikationen

• Basic understanding of web applications and common HTTP status codes.
• Able to identify and report technical issues effectively.
• Follows best practices for security and communication.

Aufgaben

• Manage demo and customer environments.
• Handle incoming support requests and classify issues.
• Provide basic troubleshooting and escalate complex issues.

Kenntnisse

Web & API knowledge

Troubleshooting mindset

Clear escalation & documentation

Security awareness

Customer-first mindset

Independence and teamwork

Communication skills

Problem-solving skills

Software configuration experience

Native German

Good command of English

Jobbeschreibung

Your mission

• Manage demo and customer environments ensuring smooth updates and configurations
• Handle incoming support requests classify issues and provide basic troubleshooting
• Support users with application configuration and testing
• Escalate complex issues to technical support ensuring a seamless transition
• Contribute to maintaining a knowledge base with solutions and best practices

Your profile

• Basic web & API knowledge : understands how web applications work frontend vs backend and common HTTP status codes
• Troubleshooting mindset : able to identify failing requests collect relevant technical details and know when to elevate
• Clear escalation & documentation : provides structured useful information to L2 / Product teams
• Security awareness : follows best practices around passwords phishing and safe device usage
• We value motivation curiosity and a willingness to grow more than a perfect resume
• Strong technical troubleshooting skills with a customer‑first mindset
• Ability to work independently and collaboratively in a team
• Excellent communication and problem‑solving skills
• Experience with software configuration is a plus
• Native‑level or fluent German language skills
• Good command of English

Why us

• 100% remote work and full flexibility over your schedule
• A transparent trust‑based culture in an international SaaS scale‑up
• Modern tools data‑driven processes and fast decision‑making
• 23 offsites and workshops per year for strategy connection and team spirit
• High level of autonomy and clear development paths
• The opportunity to actively shape a fast‑growing SaaS company
• Steep learning curve in customer success onboarding software processes & content creation
• Close collaboration with our Customer Success and Product teams
• Flexible working hours

Please send your application to

Key Skills

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Employment Type: Employee

Experience: years

Vacancy: 1