Key Account Associate | Frankfurt (Germany) | Permanent (Part-Time, 30 Hours / Week)

The Church of Jesus Christ of Latter-day Saints; Frankfurt; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A religious organization in Frankfurt is seeking a customer service representative to provide exceptional support in logistics and operational performance. This role involves responding to customer inquiries, coordinating with teams, and compiling operational data. Ideal candidates have a background in customer service or logistics, with strong communication skills in English and proficiency in Microsoft Office. A devotion to service and the organization’s mission is essential.

Qualifikationen

• 2-3 years of experience in logistics or customer service.
• Familiarity with continuous improvement is advantageous.
• Excellent English communication skills, additional languages preferred.

Aufgaben

• Respond to customer questions and concerns.
• Coordinate with team members and vendors.
• Compile data on operational performance.

Kenntnisse

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Team coordination

Ausbildung

Two years post-secondary education in business

Tools

Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)

Warehouse management systems

Microsoft Dynamics

Jobbeschreibung

The purpose of the position is to provide financial, membership, and risk management services to help accomplish the mission of the Church. The position enables the Distribution department to focus on their most important work by providing exceptional service to the customers for common issues.

All employees are expected to follow the teachings of Jesus Christ and Church leaders and live the principles of honesty, integrity, morality and Christlike service. The employee must maintain a spirit of religious compassion toward others, an attitude of devotion to God, and help bring souls to Christ.

• Respond to questions, concerns, and complaints from customers and assist other team members as needed. This includes the possibility to become a Subject Matter Expert and have the opportunity to participate as a member of a specialized committee.
• Coordinate with other team members, area departments, vendors, priesthood leaders, and partners to ensure timely fulfillment of customer orders and resolution of any issues when applicable.
• Compile data and report on operational performance measures.
• Provide quality customer service via inbound and outbond emails, tickets, and calls from key customers regarding a variety of issues.
• Excellent communication and interpersonal skills are used with sound judgment.
• Be proactive in identifying solutions and improvement opportunities in our processes to provide a more efficient service.
• Two years post-secondary education in relevant business field and 2-3 years of experience in the logistics and or customer service industry. An equivalent combination of education and experience can be considered.
• Outstanding interpersonal skills and communication with customers with different levels of understanding and technical skills, combined with a focus on resolution.
• Familiarity with continuous improvement is advantageous.
• Excellent communication skills both oral and written in English (any additional language spoken in the Europe area is preferred)
• Intermediate level with Microsoft Office Suite, specially Outlook, Excel, Powerpoint and Word. Research and analytical skills are an advantage.
• Experience with warehouse management systems ., Microsoft Dynamics and task management systems is advantageous.