Junior Customer Support Manager (m/w/d)

EQS Group GmbH; München; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading international cloud provider in Munich is seeking a customer support team member to manage customer inquiries and ensure high satisfaction levels. The role requires a strong customer orientation, excellent communication skills, and fluency in German and English. Recent graduates are welcomed to apply for this dynamic position in a supportive team environment.

Qualifikationen

• Experience in customer service or support in a digital environment.
• Fluent in German and English (spoken and written).
• A team player with a high understanding of quality.

Aufgaben

• Ensure solution-oriented advice and high customer satisfaction.
• Manage customer portfolio and advise on our products.
• Check quality of service process and maintain documentation.

Kenntnisse

Customer orientation

Excellent communication skills

Flexibility

Ausbildung

Completed basic commercial training

Tools

SaaS

Jobbeschreibung

JOIN OUR TEAM

Do you have a passion for working with people? Are you quality-conscious and enjoy learning new things? Our Newsroom team takes care of the concerns of our customers, whose satisfaction is our top priority.
If you are interested in the capital market and investor relations, this is your chance to become part of our dedicated team. Help us to provide our clients throughout Europe with professional and reliable support.
We are excited to receive your application and to work with you to increase the satisfaction of our customers.

Activities

YOUR IMPACT

You and your team take care of all customer inquiries and ensure solution-oriented advice and a high level of customer satisfaction

• You are accountable for the adherence to agreed service levels (scope, time, quality, costs).
• You actively manage the customer portfolio and advise them on our products.
• You check the quality of the service process and maintain the associated documentation.
• You work closely with other departments and our international subsidiaries.

Requirements

THIS IS YOU

• Completed basic commercial training (recent graduates or early-career professionals welcome)
• Experience in customer service or customer support in a digital environment.
• Strong customer orientation and excellent communication skills.
• GoFluent in German and English (spoken and written).
• A team player with a high understanding of quality and calm in stressful situations.
• Affinity for software (SaaS) and IT.
• Flexibility and willingness to work outside office hours.

Team

EQS Group is a leading international cloud provider in the areas of compliance & ethics, data privacy, sustainability management, and investor relations . More than 10,000 companies across the world use EQS Group's products to build trust by reliably and securely meeting complex regulatory requirements, minimizing risks and transparently reporting on business performance and its impact on society and the environment.

EQS Group's products are bundled in the cloud-based software EQS COCKPIT . This allows compliance processes in the areas of whistleblower protection and case handling, policy management and approval processes to be managed just as professionally as business partners, third parties and risks, insider lists and reporting obligations. In addition, EQS Group provides software for the fulfillment of human rights due diligence obligations along corporate supply chains, ensure compliance with data privacy regulations like GDPR and EU AI Act , and support efficient ESG management and compliant sustainability reporting. Listed companies also benefit from a global newswire, investor targeting and contact management, as well as IR websites and webcasts for efficient and secure investor communication.

Application Process

• Screening/Technical interview
• Cultural fit interview