IT Service Desk Administrator (all genders)

TeamViewer; Göppingen; Hybrid; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

A leading technology company in Göppingen seeks an IT Service Desk Administrator. This role involves supporting internal IT issues, managing tickets, and collaborating with global IT teams. The ideal candidate has a degree in Computer Science, excellent problem-solving skills, and is fluent in English. The position offers hybrid working options and excellent benefits, including company bonuses and pension contributions.

Leistungen

Company achievement bonus

Stock-based options

Premiums for pension plan

Access to Corporate Benefits platform

Hybrid work options

Work From Abroad Program

Qualifikationen

• 1+ year of professional experience in technical support or help desk roles.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaboratively.

Aufgaben

• First point of contact for IT issues via Service Desk hotline.
• Diagnose and resolve hardware, software, and network issues.
• Manage and resolve tickets within SLA timeframes.

Kenntnisse

Problem-solving skills

Communication skills

Technical support experience

Fluency in English

Customer service orientation

Ausbildung

University degree in Computer Science or related field

Tools

Ticketing systems (e.g., FreshService)

Active Directory

Windows 11

macOS

Jobbeschreibung

Responsibilities

Are you open-minded, communicative, and passionate about working with people from around the world? Do you enjoy providing technical support and solving IT challenges? Then TeamViewer is looking for you!

As an IT Service Desk Administrator (all genders), you will play a key role in ensuring our employees can rely on efficient, high-quality IT support. Your mission is to make technology seamless for our teams—keeping their tools running smoothly so they can focus on what they do best.

• Be the first point of contact for internal IT issues via our Service Desk hotline.
• Provide comprehensive support to all departments by diagnosing, troubleshooting, and resolving hardware, software, and network issues.
• Manage and resolve tickets within SLA timeframes using our ticketing system.
• Escalate complex incidents to specialized teams when needed.
• Assist in ongoing IT projects and support initiatives.
• Handle provisioning and maintenance of high-end end-user hardware.
• Collaborate with our global IT teams to deliver best-in-class IT services.

Requirements

• A university degree in Computer Science, Telecommunications, or a related field. Preferably 1+ year of professional experience in technical support or help desk roles.
• Fluency in English (spoken and written) is essential. German is a plus.
• Solid understanding of Windows 11, macOS, and basic knowledge of Active Directory, Entra ID, and networking concepts.
• Excellent communication and problem-solving skills with a customer-first mindset.
• Ability to work both independently and collaboratively in a fast-paced, international environment.
• Prior experience with ticketing systems like FreshService is a plus.

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Close, in team collaboration with engineers to create custom tools
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up byTeamViewer
• Public transport friendly offices
• Option to lease an e-bike
• Special terms for local gyms
• Access toCorporateBenefitsplatformwith many discounts
• Regular Team events and company-wide celebrations
• Open door policy , no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 60% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us!