[Hiring] Jr Escalation Support Engineer @Zipdev

Zipdev; Deutschland; Remote; EUR 43.000 - 61.000; Vollzeit

Zusammenfassung

A remote tech company is hiring a Jr Escalation Support Engineer to ensure high-quality software delivery. This role involves working with Python and supporting engineering teams. Candidates should have a related degree and experience in escalation support. The position is fully remote with generous benefits including vacation, holidays, and health reimbursements.

Leistungen

10 business days vacation

Health care reimbursement

Continuous learning bonus

Work remotely Monday - Friday

Qualifikationen

• 1+ years of related experience with escalation support or technical support.
• Ability to work independently on projects with supervision.
• Knowledge of programming languages and software basics.

Aufgaben

• Provides support to the Engineering team with high attention to detail.
• Designs and maintains large-scale production services.
• Debugs production issues across services and multiple levels of the stack.

Kenntnisse

Escalation support

Python

Linux

Windows

VMware

Communication

Ausbildung

Bachelor’s degree in related field

Tools

VMware

KVM

Hyper-V

Jobbeschreibung

Aug 10, 2025 - Zipdev is hiring a remote Jr Escalation Support Engineer. Location: USA.

Zipdev is looking for a Escalation Support Engineer with Python experience to join our remote team.

The Escalation Engineer is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards

Essential Duties & Responsibilities:

• Provides support to the Engineering team, with a high attention to detail
• Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems
• Works on systems critical to the organization's current and future operations
• Debugs production issues across services and multiple levels of the stack
• Assists with improvement of organizational engineering standards, tooling, and processes
• Participates in the testing process through test review and analysis, test witnessing, and certification of software
• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems
• Maintains an understanding of current and new technologies or programming practices through continuing education, reading, and participation in professional conferences, workshops, or groups

Requirements

• Bachelor’s degree in related field or equivalent work experience
• 1+ years of related experience with escalation support, or technical support
• Experience of Python
• Experience with Linux and Windows operating systems.
• Solid experience in virtualization platforms such as VMware, KVM, or Hyper-V
• Knowledge of C++ and/or Golang is a plus
• Ability to work independently on projects and processes with close supervision
• Broad theoretical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Knowledge of a variety of the field's concepts, practices, and procedures
• Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
• Knowledge of programming languages and software basics
• Understanding of relevant software development tools including version control, build processes, debuggers, and test frameworks

Benefits

• Work remotely Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!

About the company

Zipdev offers the opportunity to work remotely with clients based in the United States. Zipdev recruits and hires the best Developers, Designers, QA Testers, and Project Managers in Latin America. If you have been successful working remotely, work well with remote teams and understand the importance of communication, contact us right away.