Team Lead IT – 1st & 2nd Level Support (m/f/d)

IronMaxx Nutrition GmbH & Co. KG; Hürth; Vor Ort; EUR 55.000 - 80.000; Vollzeit

Zusammenfassung

A dynamic nutrition company in Hürth is seeking a Team Lead IT – 1st & 2nd Level Support to ensure operational stability and lead a small IT support team. The ideal candidate will have extensive IT support experience with strong knowledge in Microsoft 365 and networking fundamentals. Responsibilities include administering IT infrastructure, ensuring user support, and collaborating on strategic IT development. This role demands a hands-on leadership approach and a focus on creating a secure and scalable IT environment.

Qualifikationen

• Several years of professional experience in IT support or system administration.
• Strong experience in 1st- and 2nd-level IT support.
• Solid knowledge of networking and IT security fundamentals.

Aufgaben

• Lead a small IT support team and ensure effective user support.
• Administer the Microsoft 365 environment and support end-user devices.
• Evaluate new technologies for future IT strategy.

Kenntnisse

IT support experience

Knowledge of Microsoft 365

Proficiency in PowerShell

Experience with Hyper-V

Networking fundamentals

IT security basics

Tools

Greyhound (Ticketing system)

Arcserve

Synology

OPNsense

Jobbeschreibung

Overview

Are you an experienced IT professional who enjoys working hands-on while also leading a small team? Do you combine technical depth with structure, reliability, and a pragmatic leadership style? Then this role is for you.

As Team Lead IT – 1st & 2nd Level Support, you are responsible for the operational stability, further development, and future readiness of our IT landscape. You lead a small IT support team, ensure excellent user support, and actively contribute to the development of a scalable, secure IT infrastructure.

Your skillset

• Several years of professional experience in IT support, system administration, or IT infrastructure
• Very good knowledge of Microsoft 365, PowerShell, Hyper-V, Arcserve, Synology, Firewall systems (e.g. OPNsense) and Ticketing systems (e.g. Greyhound)
• Strong experience in 1st- and 2nd-level IT support
• Solid knowledge of networking and IT security fundamentals
• Experience with virtualization, backup, and storage systems

Nice-to-haves

• Experience in IT automation and scripting
• Structured, solution-oriented working style
• High hands-on mentality and sense of ownership
• Experience in scalable IT environments
• Interest in strategic IT development
• Strong collaboration skills with HR and Management

Ready to perform? Your tasks with MAXXimum focus

Operational IT Support

• Full responsibility for 1st- and 2nd-level IT support
• Confident use of ticketing systems (e.g. Greyhound or comparable tools)
• Active user support / helpdesk, including:
  • Setup, maintenance, and troubleshooting of printers
  • Configuration and support of end-user devices
  • General workplace IT support for employees

Workplace & Cloud Environment

• Administration and operation of the Microsoft 365 environment, including:
  • User, role, and permission management
  • Exchange Online, Microsoft Teams, OneDrive, and SharePoint
• Automation and administration using PowerShell

Network, Server & Infrastructure

• Experience with firewall systems, especially OPNsense
• Basic understanding of network topologies, IT security principles, and access control concepts
• Hands-on responsibility for:
  • Hyper-V (virtualization, operations, troubleshooting)
  • Arcserve (backup and recovery strategies)
  • Synology (storage, backup, permissions)
• Responsibility for on-premises server operations
• Experience with terminal server environments (RDS) and load balancing concepts
• Ensuring performance, availability, and system stability

IT Strategy, Automation & AI

• Development and implementation of a sustainable IT infrastructure strategy
• Evaluation of new technologies, systems, and architectures
• Planning for scalability, security, and future readiness
• Use of PowerShell for automation and standardization
• Basic understanding and practical use of AI-powered tools
• Evaluation of meaningful AI use cases within the company context
• Close collaboration with HR and Management

Leadership & Team Responsibility

• Functional and disciplinary leadership of a small IT support team
• Clear task prioritization, coaching, and development of team members
• Hands-on leadership style with a strong sense of ownership