Head of After Sales EMEA (m/f/d)

POSITEC Germany GmbH; Köln; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen im Bereich Power- und Gartengeräte sucht einen Head of After Sales EMEA. In dieser Rolle übernehmen Sie die strategische und operative Verantwortung für die gesamte After-Sales-Organisation in der EMEA-Region. Sie leiten internationale Teams, entwickeln Prozesse und arbeiten eng mit internen und externen Partnern zusammen, um höchste Servicequalität für Endkunden und Handelspartner sicherzustellen. Anforderungen sind mehrjährige Erfahrung im After-Sales und Führungskompetenz sowie ausgezeichnete Deutsch- und Englischkenntnisse.

Leistungen

Unbefristeter Arbeitsvertrag

Hybrides Arbeitsmodell

Modernes Büro

50% Förderung für Jobrad-Leasing

Betriebliche Altersvorsorge

Mitarbeiterkaufprogramm

Strukturierter Onboarding-Prozess

Firmenwagen inklusive Tankkarte

Qualifikationen

• Mehrere Jahre Erfahrung im After-Sales und Kundendienst in einem Händler-geführten Geschäft.
• Einschlägige Erfahrung in der Führung internationaler Teams.

Aufgaben

• Überwachung und Koordination der After-Sales-Aktivitäten in der EMEA-Region.
• Entwicklung und Implementierung der After-Sales-Strategie.
• Vorbereitung detaillierter Berichte über Service-KPIs und Kosteneffizienz.

Kenntnisse

Analytische Stärke

Führungskompetenz

Kundenorientierung

Kommunikationsfähigkeiten

Strukturierte Arbeitsweise

Ausbildung

Abgeschlossenes Studium oder gleichwertige Qualifikation

Jobbeschreibung

Overview

Head of After Sales EMEA, you will assume strategic and operational responsibility for the entire after-sales organization across the EMEA region. You will lead international teams, develop processes, and work closely with internal and external partners to ensure a high level of service quality for both end customers and retail partners.

Aufgaben

• You keep everything in sight: You monitor and coordinate after-sales activities across the EMEA region to ensure seamless collaboration between local teams, external service partners, and global interfaces.
• You take ownership: Develop and implement the after-sales strategy in line with global guidelines and regional requirements.
• Expertise matters: Contribute your know-how in warranty handling, repairs, spare parts management, technical support, and technical documentation.
• You demonstrate analytical strength: Prepare detailed reports on service KPIs, escalations, lead times, and costs.
• Achieving more together: Play a key role in cross-functional collaboration with Sales, Quality, Product Management, Supply Chain, and Logistics.
• You set high standards: You actively contribute to the continuous development of processes, systems, and service standards.
• Make an impact: You implement efficient and transparent after-sales structures across the entire EMEA region together with the team.
• Teamwork is key: Actively contribute to strategic projects and business cases and serve as a sparring partner for local country organizations.
• Be close to the business: Support the analysis of customer feedback, complaints, and escalations and derive concrete improvement measures.
• Your ideas shape the future: Co-create and optimize after-sales processes, KPIs, and service concepts.
• Your support is needed: You contribute to budget planning, forecasting, and cost optimization initiatives.
• You drive performance: Further develop after-sales KPIs in close collaboration with local teams and global interfaces.
• You are a key contact: Act as the main point of contact for internal and external stakeholders, including regional management teams, global after-sales structures, and service partners.

Wir als Positec Group mit den Marken WORX und KRESS sind ein international tätiges Unternehmen mit Hauptsitz in Suzhou/China mit weltweit über 4.000 Mitarbeitenden. Als einer der führenden Anbieter von Mährobotern, Power- und Gardentools ist es unser Ziel, unseren Kunden das richtige Werkzeug und smarte Ideen bei der Umsetzung ihrer Projekte anzubieten.

In unserer EMEA-Zentrale in Köln sind wir ein offenes und bunt gemischtes rund 140-köpfiges Team aus Macher:innen, Visionär:innen und Analytiker:innen und betreuen EMEA-weit insgesamt rund 360 Mitarbeitende. Hierbei spielt für uns neben dem Beitrag, welchen alle zu unserer Erfolgsgeschichte leisten, auch das Miteinander eine große Rolle. Wir sprechen nicht nur über soziale Verantwortung, wir leben sie.

Erfahre mehr dazu auf unserer Karriereseite: Arbeiten bei Positec

Aufgaben

• You keep everything in sight: You monitor and coordinate after-sales activities across the EMEA region to ensure seamless collaboration between local teams, external service partners, and global interfaces.
• You take ownership: Develop and implement the after-sales strategy in line with global guidelines and regional requirements.
• Expertise matters: Contribute your know-how in warranty handling, repairs, spare parts management, technical support, and technical documentation.
• You demonstrate analytical strength: Prepare detailed reports on service KPIs, escalations, lead times, and costs.
• Achieving more together: Play a key role in cross-functional collaboration with Sales, Quality, Product Management, Supply Chain, and Logistics.
• You set high standards: You actively contribute to the continuous development of processes, systems, and service standards.
• Make an impact: You implement efficient and transparent after-sales structures across the entire EMEA region together with the team.
• Teamwork is key: Actively contribute to strategic projects and business cases and serve as a sparring partner for local country organizations.
• Be close to the business: Support the analysis of customer feedback, complaints, and escalations and derive concrete improvement measures.
• Your ideas shape the future: Co-create and optimize after-sales processes, KPIs, and service concepts.
• Your support is needed: You contribute to budget planning, forecasting, and cost optimization initiatives.
• You drive performance: Further develop after-sales KPIs in close collaboration with local teams and global interfaces.
• You are a key contact: Act as the main point of contact for internal and external stakeholders, including regional management teams, global after-sales structures, and service partners.

Profil

• A solid foundation: You have a completed degree or a comparable commercial or technical qualification.
• Relevant experience: You bring several years of solid experience in after-sales, service, or customer support within a dealer-driven business, ideally in the power tools or garden tools environment.
• Your leadership skills: Proven experience in leading international teams and managing external service and repair partners.
• Your expertise: Ideally, hands-on experience with after-sales processes, service KPIs, warranty management, and cost and budget control.
• Analytical strength: Confidence in working with KPIs, reports, and translating insights into continuous improvement actions.
• Your way of working: Structured, solution-oriented, and self-driven.
• Your mindset: Entrepreneurial, customer-focused, and able to maintain oversight even in complex situations.
• Your communication skills: Very good German and English skills, both written and spoken.

Wir bieten

• Permanent employment contract: Become part of our company's success and use the variety of tasks and your individual scope for creativity to actively shape and advance your career.
• Hybrid working model: Looking for flexibility? With flexible working hours and no core working times, we offer the right balance between mobile working and office days in a collaborative environment.
• State of the art: Our modern, fully equipped office is easy to reach – with free parking spaces for your bicycle or car.
• On top: To help reduce our ecological footprint, we offer the option of job bike leasing with a 50% subsidy.
• Corporate Social Responsibility: This also includes a 50% employer subsidy for the company pension scheme.
• Employee purchase program: Get the right tools for your private projects through our employee purchase program – plus additional discounts via our corporate benefits platform.
• Structured onboarding: A well-organized onboarding process ensures you quickly get to know your role, Positec, and our brands WORX & KRESS.
• Fully equipped: We provide you with a company car for both business and private use, including a fuel card, a comprehensive home office setup, and a subsidy for your internet costs.

Important note Please be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.

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