German customer service agent in lisbon

Cross Border Talents; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A customer service outsourcing firm is seeking a motivated German-speaking Customer Service Agent for their team in Lisbon. You will support sellers through inbound and outbound communication while providing high-quality customer service. The ideal candidate has strong sales awareness and at least 1 year of customer service experience. This role offers a welcome bonus and professional growth opportunities in a dynamic environment.

Leistungen

Welcome Bonus: 3,000

Relocation support

Opportunity for growth in a multinational environment

Qualifikationen

• Minimum 1 year of experience in customer service or telesales.
• Candidates must not have previously worked for ByteDance.

Aufgaben

• Handle customer inquiries and provide professional support.
• Proactively assist sellers with account management.
• Influence seller success through effective communication.
• Collaborate with other departments to resolve issues.

Kenntnisse

Fluent in German (C1+)

Good command of English (B2+)

Excellent problem-solving skills

Strong sales awareness

Interpersonal and communication skills

Jobbeschreibung

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German customer service agent in Lisbon, Berlin

Client: Cross Border Talents

Location: Berlin, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: 9378999a41b8

Job Views: 2

Posted: 24.08.2025

Expiry Date: 08.10.2025

Job Description:

German Speaking Customer Service Agent (Lisbon)

Start Date: 4th September 2025
Location: Lisbon, Portugal

About the Role

We are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication, ensuring their success while providing high-quality customer service. This role requires a proactive, sales-aware mindset and excellent communication skills.

Key Responsibilities

• Handle customer inquiries and provide professional support via phone, email, and chat.
• Proactively assist sellers with account management, telesales, and business development-related topics.
• Influence seller success through effective communication and solution-oriented support.
• Work within a fast-paced environment while meeting performance targets and service quality standards.
• Collaborate with other departments to resolve escalated issues efficiently.

Requirements

• Fluent in German (C1+) and good command of English (B2+).
• Minimum 1 year of experience in customer service or support (telesales, account management, customer success, or business development).
• Strong sales awareness with the ability to influence and guide sellers (mandatory).
• Excellent problem-solving, interpersonal, and communication skills.
• Flexibility to work in rotating shifts and weekends.
• Candidates must not have previously worked for ByteDance in any LOB, BPO, or country.

Work Schedule

• Initially: Monday to Sunday, 08:0017:00 or 09:0018:00 (rotative shifts)
• Days off: 2 rotative days per week
• At a later date (TBC by client): 24/7 schedule Monday to Sunday (rotative shifts)

What We Offer

• Welcome Bonus: 3,000
• Relocation support (if applicable)
• Opportunity to grow in a multinational and dynamic work environment